Sales Support Supervisor

Ready to join a global leader in air movement and ventilation At Greenheck Group joining our team means more than just starting a job its joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative environmentally responsible manufacturer of commercial HVAC systems Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial institutional and industrial facilities worldwide from schools and hospitals to factories and stadiums. Since 1947 weve proudly invested in our people and our communities fostering innovation leadership and opportunity at every level. We are more than products we are a team of inspired people doing extraordinary things.

As the Sales Support Supervisor you will monitor and assist with day-to-day sales operations and supervise the assigned sales support team including hiring training coaching mentoring and developing team members.

What youll be doing:

• Provide daily sales support via phone and email in a timely manner.

• Monitor and/or assist sales support staff with duties where required spending at least 50% of your day working in day-to-day sales operations.

• Answer all complex inquiries relevant to sales support and work on resolution. Identifies the internal resources required to meet the requests.

• Provide supervision and technical assistance to sales support team to attain departmental and organizational goals.

• Hire and train sales support staff to deliver a best-in-class experience to our rep partners ensuring we uphold our value of being Easiest to Do Business With.

• Perform annual reviews appraisals and performance management reviews for the sales support team.

• Coach mentor and develop team members. Lead by example and portray high levels of integrity and professionalism.

• Identify opportunities for process improvement for the sales support team and execute on those initiatives individually or through a team.

• May be required to own strategic sales operations initiatives or programs.

• Provide data to sales team or business units on sales history market trends and discount activity.

• Gather feedback from reps and end-users on customer service pricing lead times and market competition.

• Attend sales training seminars and factory visits. Occasional travel to rep offices ability to be professional and effective in public speaking.

What you should have:

• 4-6 years of relevant work experience required.

• 1-2 years of relevant leadership experience required.

• Advanced computer skills (i.e. CAPS SAP CRM PBI etc.) required.

• Advanced analytical ability required along with effective critical thinking and problem-solving skills.

• 4 Year / Bachelor Degree or equivalent years of job experience required.

• Previous supervisory experience strongly preferred.

• Public speaking skills including the ability to present to a large audience.

• Must be able to travel to rep offices as needed.

• Demonstrate strong leadership skills and excellent customer service skills.

• Thrive in a fast-paced environment with high level of attention to detail.

• Lead by example displaying high levels of integrity and professionalism.

• Make quick and accurate decisions on complex issues; ability to summarize and effectively communicate to any audience.

• Resilient solution-focused and able to prioritize tasks.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $92389-$114128 and may vary based on factors such as job-related knowledge skills experience and best-in-class benefits you can be the best you and together we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support

• Financial Security

• Learning & Development

• Rewards & Recognition

• Wellbeing & Mental Health

• Work-Life Balance

• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists hands and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in companys setting home or hybrid.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process please email with your name job title posting number and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at We will never request payments financial account details or sensitive information such as Social Security numbers. If youre unsure about the legitimacy of a message please contact for verification.

If youre looking for a place to grow while working with happy enthusiastic values-based people youll enjoy your career with us!