Head of Operations
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The Hotel Operations Head or Group Operations Head (For Multi Unit Hotel) is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly efficiently and profitably while maintaining high standards of guest satisfaction.
Key Responsibilities:
- Operational Management:
- Supervise all aspects of hotel operations including front office housekeeping food and beverage maintenance and guest services.
- Support the General Managers in the overall management and strategic direction of the hotel assuming the responsibilities of the General Manager in their absence.
- Assist in the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget.
- Ensure consistent service standards are met across all departments.
- Monitor performance metrics to assess operational efficiency.
- Team Leadership:
- Lead and manage a team of department heads providing guidance support and training.
- Foster a collaborative and positive work environment across the hotel group.
- Conduct regular staff meetings to ensure smooth communication between departments.
- Financial Management:
- Oversee the hotel s budget controlling costs and maximizing profitability.
- Analyse financial reports forecast revenues and implement strategies for cost control.
- Ensure proper pricing strategies and revenue management practices are in place.
- Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.
- Managing the Guest Experience
- Reviews guest feedback with management team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
- Strategy and Growth:
- Develop and implement operational strategies for improving hotel performance.
- Work closely with senior management to align hotel operations with the overall corporate strategy.
- Drive the hotel s growth by identifying opportunities for expansion or renovation.
- Compliance and Quality Control:
- Ensure the hotel complies with all relevant health safety and environmental regulations.
- Maintain high standards for quality control in guest services food safety and housekeeping.
- Technology and Innovation:
- Introduce and implement new technologies that improve operational efficiency guest experience and revenue management.
- Stay updated on industry trends and competitors incorporating best practices.
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
