Customer Success Manager, Beneficial Deployments

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role

Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments this role youll apply enterprise-grade customer success practices to partnerships with mission-driven organizations. Anthropics Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organizations across education public health life sciences economic mobility and more. As their dedicated Customer Success Manager youll be the strategic partner and trusted advisor to these organizations - helping them harness Claudes full potential of all our Claude capabilities - API Claude for Enterprise and Claude Code to amplify their social impact across program delivery research fundraising and operations.

Youll develop genuine partnerships with organizations gaining a deep understanding of their mission strategic objectives programmatic goals and technical capacity. Drawing on your social impact expertise business acumen and technical knowledge youll serve as a strategic advisor throughout their journeyhelping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector.

Your role focuses on helping nonprofit organizations scale their AI adoption effectively implement change management strategies suited to mission-driven cultures optimize use cases for maximum social impact and demonstrate value that supports continued investment and expansion.

The insights you gather from these partnerships will directly inform our research priorities product development and strategies for beneficial AI deploymentmaking you a key voice in shaping how we build and deliver AI systems that amplify social good.

Responsibilities:

• Build trusting strategic relationships with nonprofit leaders program officers and mission-driven stakeholders to understand their organizational goals programmatic needs and social impact objectives identifying opportunities for optimization and expanded AI deployment

• Become an expert in Anthropics products across API Claude for Enterprise and Claude Code understanding the technical nuances and best practices for each to guide customers to the right solutions

• Monitor usage patterns and proactively drive adoptionidentifying optimization opportunities addressing underutilization across consumption-based (API) and seat-based products and discovering new applications for Claude across departments and workflows

• Develop and execute change management strategies appropriate for mission-driven organizational cultures driving adoption through Train the Trainer programs Center of Excellence development and organizational enablement that respects nonprofit capacity constraints and decision-making processes

• Create and maintain customer enablement resources identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio

• Serve as the customers thought partner enhancing their knowledge of Claude products by socializing Anthropics product roadmap driving awareness on new products and engaging Product PMs

• Identify and create opportunities for nonprofit thought leadership and community activation developing 1:many engagement programs such as webinars cohort-based learning user communities and peer networking that extend impact beyond individual partner relationships

• Document and quantify value realized through social impact outcomes program effectiveness metrics cost savings and mission amplification to build compelling cases for continued investment in AI

• Own the partnership experience across the organizations lifecyclemanaging comprehensive account and success plans grounded in the organizations mission and social impact objectives conducting Quarterly Impact Reviews that demonstrate measurable impact and serving as the primary conduit between the organization and Anthropic

You may be a good fit if you have:

• 5 years of experience in customer-facing roles (Customer Success Consulting Solutions Architect Solutions/ Functional Consultant Success Engineer or similar) with preference for experience supporting mission-driven organizations or working at the intersection of technology and public goodincluding nonprofits foundations educational institutions government agencies or social impact programs

• Experience driving success across both consumption-based and seat-based business models with understanding of different expansion levers and success metrics for each

• Technical fluency with ability to understand and articulate AI/ML concepts API integrations and software implementation patterns

• Experience explaining and demonstrating technical products to various audiences

• Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans

• Strong cross-functional collaboration skills with ability to advocate effectively for customer needs

• Passion for both AI and social impact work with strong interest in ensuring frontier AI systems are developed safely ethically and deployed to benefit society

• A knack for bringing order to chaos and an enthusiastic roll up your sleeves mentality. You are a true team player

Logistics

Education requirements: We require at least a Bachelors degree in a related field or equivalent experience.

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process