About the Role:

Grade Level (for internal use):

The Team:

The Enterprise Solutions division at S&P Global empowers a diverse spectrum of private equity and venture capital firms to effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics valuations investor reporting or on-demand insight into operating metrics of a specific asset this team is at the forefront of the FinTech space.

Responsibilities and Impact:

The Impact: The Customer Care Advisor Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the companys products ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.

Whats in it for you:

• You will become a subject matter expert in the private markets industry while gaining and maintaining a thorough understanding of portfolio monitoring and reporting.
• You will interact with senior members of management and c-suite executives at private market firms of all sizes daily via email phone and face-to-face meetings.
• You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development sales and marketing and a variety of other areas of the Private Markets business.

Responsibilities:

• Partnering with clients to understand their needs objectives product usage and overall internal workflows.
• Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements enhancement requests and ideas.
• Providing transparency to internal stakeholders regarding issues risks and opportunities.
• Increasing product adoption and usage among clients.
• Collaborating with sales to schedule client meetings and demos.
• Checking in with clients regularly and offering support.

What Were Looking For:

Basic Required Qualifications:

• University degree or equivalent education
• Must be amenable to work during US business hours
• Prior experience working in a Client Support role (0-2 years)
• Highly proficient in Microsoft Excel Word PowerPoint Microsoft Teams Salesforce and the motivation to learn new applications (experience with Pendo is a plus)
• Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
• Private markets/fintech industry knowledge and interest.
• Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues

Additional Preferred Qualifications:

• Strong organizational skills and ability to manage multiple tasks.
• The ability to work well within a fast-paced environment handle high-pressure situations and manage deadlines appropriately.
• The ability to work well both independently and within a team.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC