Summary:
The agency role extension is essential to provide critical frontline administrative registration and reception support for WORKPATH services. This position is crucial during the ongoing restructuring phase ensuring seamless service delivery. The role is pivotal in managing all incoming communications booking appointments and supporting residents seeking employment and training assistance. Extending this role is vital to maintain service efficiency and effectiveness ensuring residents receive timely support. Approval of this extension is crucial for the continued success of WorkPath services with the flexibility to terminate the temp worker with one weeks notice if necessary.
Responsibilities:
- Serve as the first point of contact for residents seeking assistance.
- Support the registration process and allocate residents to relevant teams.
- Ensure compliance with eligibility criteria.
- Assist with outreach and follow-up activities.
- Perform various data-related tasks.
Requirements
Requirements:
- Experience in administrative and reception roles.
- Strong communication and organizational skills.
- Ability to manage multiple tasks efficiently.
- Familiarity with compliance and eligibility processes.
- Proficiency in data management and related tasks.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Summary:The agency role extension is essential to provide critical frontline administrative registration and reception support for WORKPATH services. This position is crucial during the ongoing restructuring phase ensuring seamless service delivery. The role is pivotal in managing all incoming commu...
Summary:
The agency role extension is essential to provide critical frontline administrative registration and reception support for WORKPATH services. This position is crucial during the ongoing restructuring phase ensuring seamless service delivery. The role is pivotal in managing all incoming communications booking appointments and supporting residents seeking employment and training assistance. Extending this role is vital to maintain service efficiency and effectiveness ensuring residents receive timely support. Approval of this extension is crucial for the continued success of WorkPath services with the flexibility to terminate the temp worker with one weeks notice if necessary.
Responsibilities:
- Serve as the first point of contact for residents seeking assistance.
- Support the registration process and allocate residents to relevant teams.
- Ensure compliance with eligibility criteria.
- Assist with outreach and follow-up activities.
- Perform various data-related tasks.
Requirements
Requirements:
- Experience in administrative and reception roles.
- Strong communication and organizational skills.
- Ability to manage multiple tasks efficiently.
- Familiarity with compliance and eligibility processes.
- Proficiency in data management and related tasks.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
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