IT Support Assistant

Job Title: IT support Assistant

Department: IT
Reports to: Systems Support Officer
Location: London Academy for Applied Technology Aldgate
Contract Type: Full-Time

The London Academy for Applied Technology (LAAT) is a dynamic and rapidly growing higher education institution delivering undergraduate programmes in Business in partnership with Plymouth Marjon University. LAAT is committed to widening participation and delivering an outstanding student experience underpinned by high-quality teaching and robust governance.

Position Overview

The social media & IT Support Intern will be responsible for managing the institutions social media platforms coordinating marketing communication and supporting day-to-day IT operations. The role also requires exposure to basic web development tasks for updating and maintaining web pages as needed. This is a multi-functional position designed for an individual who is creative tech-savvy and capable of coordinating with different departments to ensure smooth digital communication and IT functioning.

Key Responsibilities

1. Social Media Management

Manage and maintain the organisations Facebook Instagram LinkedIn and other digital platforms.

Create schedule and publish posts aligned with academic HR and marketing activities.

Respond professionally to online enquiries messages and comments.

Increase engagement through consistent posting content planning and basic boosting campaigns.

Coordinate with internal teams to ensure all announcements events achievements and updates are shared promptly.

Track social media performance through analytics and prepare monthly reports.

2. IT Support

Provide first-line IT support to staff and faculty across both campuses.

Assist with account setup password resets device troubleshooting and software installations.

Support Microsoft 365 services (Teams Outlook SharePoint OneDrive).

Maintain IT asset records and assist with new equipment setup.

Support digital communication such as notifications announcements and internal updates.

3. Web Support (Basic Web Development Exposure)

Update website content (text images notices programme information) using WordPress or CMS.

Assist in minor layout adjustments using HTML/CSS when needed.

Coordinate with external web developers for larger updates or issues.

Ensure webpages for admissions HR events and academic updates remain current.

4. Coordination & Communication

Work closely with Admissions HR Academics and Operations to gather updates for posting.

Ensure digital communication is timely consistent and aligned with branding.

Assist in marketing activities including student recruitment campaigns event promotion and visual content preparation.

Requirements

Required Skills & Qualifications

Bachelors degree in IT Computer Science Marketing Media or related field.

Experience handling social media platforms professionally.

Basic understanding of Microsoft 365 tools (Outlook Teams SharePoint).

Strong communication skills attention to detail and ability to multitask.

Exposure to web development (WordPress HTML CSS) is required but not at an advanced level.

Preferred Skills

Basic design experience using Canva Photoshop or similar tools.

Knowledge of social media boosting analytics or digital marketing fundamentals.

Familiarity with Power Automate or workflow automation tools.

Exposure to SEO concepts is an advantage.

Work Pattern

5 days on-site

3 days Tower Bridge Campus

2 days Brentford Campus

Working Hours: FLEXIBLE DAYS INCLUDE WEEKENDS AS WELL 10 AM 6:30 PM

Benefits

• CPD and leadership development opportunities
  
• Access to staff wellbeing programmes
  
• Pension scheme
  
• Flexible working/annual leave arrangements