Feedback and Resolutions Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

2-3 month contract with a local authority

Summary

This is a 2-3 month contract with a local authority aimed at enhancing service delivery through effective management of feedback and compliance with corporate procedures. The role is crucial in ensuring that complaints compliments suggestions members enquiries and requests under the Freedom of Information Act (FOI) and Environmental Information Regulations (EIR) are handled efficiently with resolutions sought at the earliest possible stage.

Responsibilities

Manage processes involving feedback members enquiries Stage 2 reviews and FOI enquiries by ensuring all cases are logged allocated and tracked effectively.
Provide best practice advice to colleagues and team members.
Support staff with allocated enquiries by offering guidance on the Councils Corporate and Statutory obligations ensuring quality responses and timely solutions.
Liaise with responding officers and senior managers on completed cases including those involving vulnerable clients to negotiate resolutions using tact and persuasion.
Maintain and update the database on the Councils structure to ensure cases are directed correctly.
Develop knowledge of legislation underpinning FOI and EIR requests to serve as a knowledgeable point of contact for advising services on council obligations.

Essential Experience Required

Good working knowledge of government legislation and requirements impacting LEP work particularly in Data Protection Freedom of Information and Information Security.
Sound working knowledge of the Regulatory Investigatory Powers Act Freedom of Information Act Data Protection Act and Human Rights Act.

Essential Qualifications Required

Knowledge and understanding of the Data Protection Act and the Freedom of Information Act.
Experience using IT systems to perform work activities.

Additional Information

Working hours: 36 hours per week
The role closes soon apply ASAP.

Required Skills:

Ensuring effective application of the corporate feedback procedures for complaints compliments & suggestions the members enquiries arrangements and Freedom of Information Act (FOI) requests & Environmental Information Regulations (EIR) procedures and seeking resolution to issues raised at the earliest stage of the process

Required Education:

2-3 month contract with a local authoritySummaryThis is a 2-3 month contract with a local authority aimed at enhancing service delivery through effective management of feedback and compliance with corporate procedures. The role is crucial in ensuring that complaints compliments suggestions members e...

2-3 month contract with a local authority

Summary

This is a 2-3 month contract with a local authority aimed at enhancing service delivery through effective management of feedback and compliance with corporate procedures. The role is crucial in ensuring that complaints compliments suggestions members enquiries and requests under the Freedom of Information Act (FOI) and Environmental Information Regulations (EIR) are handled efficiently with resolutions sought at the earliest possible stage.

Responsibilities

Manage processes involving feedback members enquiries Stage 2 reviews and FOI enquiries by ensuring all cases are logged allocated and tracked effectively.
Provide best practice advice to colleagues and team members.
Support staff with allocated enquiries by offering guidance on the Councils Corporate and Statutory obligations ensuring quality responses and timely solutions.
Liaise with responding officers and senior managers on completed cases including those involving vulnerable clients to negotiate resolutions using tact and persuasion.
Maintain and update the database on the Councils structure to ensure cases are directed correctly.
Develop knowledge of legislation underpinning FOI and EIR requests to serve as a knowledgeable point of contact for advising services on council obligations.

Essential Experience Required

Good working knowledge of government legislation and requirements impacting LEP work particularly in Data Protection Freedom of Information and Information Security.
Sound working knowledge of the Regulatory Investigatory Powers Act Freedom of Information Act Data Protection Act and Human Rights Act.

Essential Qualifications Required