Service Support Senior Analyst (Continuous Improvement)
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.
Position Summary:
The Continual Improvement Specialist will be responsible for leading and supporting others in continual improvement of Vertivs service processes & systems. They will be involved in finding exploring evaluating delivering and reporting on continual improvement service projects. They will also assist with business integrations of new IT systems or applications and support training needs for the service teams. This will see the continual improvement specialist help create a world-class service business with high levels of customer service and satisfaction based on excellent business data reporting processes and communication.
Job Responsibilities:
- Analyzing existing processes to identify defects gaps bottlenecks and Cost saving/Revenue generating opportunities.
- Implementing Lean/6 Sigma methodologies to optimize processes within our Services Organization.
- Setting up Managing and reporting on review cadences with key stakeholders to review business performance opportunities for improvement roadblocks and stimulate progression of open actions
- Creating presenting and progressing business cases for continual improvement projects with internal stakeholders and SMEs.
- Logging reviewing and reporting on business impacts seen from delivered improvement projects.
- Drafting process documents flows training guides and other materials that are beneficial for continual improvement business cases.
- Working with all business teams to deliver training & support for the implementation of improvement projects and new system deployments.
- Supporting individual business stakeholders to run and implement business improvement projects of their own increasing the volume of improvement projects that are able to be delivered by the service teams as a whole.
Qualifications:
- Proven track record of delivering process improvement projects that deliver tangible results.
- A form of Lean or Six Sigma certification.
- Competent in the use of DMAIC PDCA Kaizen and other Improvement tools.
- Experience within service business roles.
- Excellent written and oral communication skills in business English.
- Excellent team interaction skills.
- Demonstrated analytical ability.
- Excellent interpersonal skills.
- Highly motivated and independent.
- Positive and dynamic attitude to complying with deadlines and objectives.
- Ability to influence and collaborate across functions and seniority levels.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
Required Experience:
Senior IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
