Service Coordinator

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

What is the role

As the Service Coordinator for Physical Security you will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasksincluding access control and video surveillance support. Youll collaborate with internal teams technicians vendors and clients to ensure technical jobs are scheduled appropriately communicated clearly and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories.

The duties and responsibilities include but may not be limited to the following:

Scheduling & Coordination

Review incoming service tickets and work orders; assign field technicians based on location skill set and urgency.
Monitor technician check-in/check-out and confirm successful work execution.
Prepare and distribute scope of work instructions and site-specific requirements (e.g. credentials access badges).
Maintain field schedule calendars and proactively manage shifting priorities.

Communication & Reporting

Serve as initial point of escalation for service delays or field issues.
Respond to inbound communication from clients vendors and internal teams with professionalism and urgency.
Track service metrics including SLA adherence margin start times and forecast data.
Compile and deliver KPI and operational reports for internal reviews and customer business reviews.

Systems & Documentation

Manage ticket data using internal systems and customer portals.
Generate and maintain records of installation progress invoice statuses and project documentation.
Ensure technician notes are clear detailed and aligned with service expectations.

Operational Duties

Collaborate with facilities teams subcontractors and vendors to ensure timely material procurement and delivery.
Close out work orders and collect necessary deliverables for invoicing.
Adhere to company procedures and customer requirements for system access and tool usage.

Work Schedule and Set-Up

6am-3pm CST or 5-2pm CST
Work from Home

Who we are looking for

A successful candidate for the role must have:

12 years experience in service coordination or project delivery
Business-to-business client interaction experience
Foundational IT/network infrastructure knowledge
Strong multitasking communication and problem-solving skills
Detail-oriented with a sense of urgency
Experience with access control or video surveillance systems is preferred
Familiarity with facilities management and contractor coordination is preferred

What we offer

Work flexibility (Permanent WFH/Hybrid Set Up)
Non-taxable allowance
Day 1 HMO 1 free dependent
Sunlife Group Insurance
Health and Wellness Reimbursement Benefits
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differential pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided
Bonuses and incentives for upskilling
Referral bonus

New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .

Required Experience:

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to...