Claims Handler Third Party

About Zego

At Zego we know that traditional motor insurance holds good drivers back. Its too complicated too expensive and it doesnt take into account how well you actually drive.

Thats why since 2016 weve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers our customers are our driving force theyre at the heart of everything we do.

Weve sold tens of millions of policies so far and raised over $200 million in funding. And were only just getting started

Thats where you come in...

Joining the Claims Team Of The Year 2024 as awarded at The Insurance Posts Claims & Fraud Awards and reporting to the TP Claims Manager as a Third Party Claims Handler youll will be responsible for proactively solving liability indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. Youll use your motor claims experience as well as excellent communication and negotiation skills to ensure the best service is delivered.

Youll be working with a team team of highly skilled and successful claims experts as well as our new and innovative API first claims management system to support in the delivery of a world-leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud.

This is a great opportunity for someone who would like to further their claims experience within motor insurance and develop further with a fast-paced and innovative company that likes to do things a little differently.

What you will be doing

• Managing your own claims caseload in accordance with the Zego claims philosophy claims handling procedures and service level agreements.
• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
• Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently with a pragmatic approach to claims handling.
• Work on Personal Injury claims inside and outside of MOJ/OIC portals.
• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
• Conducting liability and quantum investigations whilst considering whether there is potential for fraud.

What you will need to be successful

• Strong Claims handling experience in a insurance company - desirably with an Insurtech or Motor Insurance provider.
• Good working knowledge of the MOJ and OIC portals
• Strong telephone negotiation skills.
• Ability to plan organise and prioritise own workload.
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

Whats it like to work at Zego

Joining Zego is a career-defining move. People go further here reaching their full potential to achieve extraordinary things.

Were spread throughout the UK and united by our drive to get things done. Were proud of our company and our culture a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together were setting the bar higher delivering exceptional work that makes a difference. Our people are the most important part of our story and everyone here plays a role. Theres loads of room to learn and grow and youll get the freedom to steer your career wherever you want.

Youll work alongside a talented group who embrace each others differences and arent afraid of a challenge. We recognise our achievements learn from our mistakes and help each other to be the best we can be. Together were making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid!

We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at leats one day a week in our central Halifax office. We cover the costs for all company-wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think its a good mix of collaborative face time and flexible home-working setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster think differently and focus on what matters most. At Zego we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and well provide you with the tools support and freedom to do it well.

Benefits

We reward our people well. Join us and youll get a market-competitive salary private medical insurance company share options generous holiday allowance and a whole lot of wellbeing benefits. And thats just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status. If you need any support with your application please get in touch with us on

#LI-Hybrid

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