Director of Technical Writing
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Visas Technical Communications Services team is a part of a global community of problem solvers and innovators helping to reshape the future of commerce. Visa operates the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people. While working with us youll be part of a team that works on complex distributed systems and tackles massive-scale problems centered on new and existing payment flows business and data solutions and B2B value-added services.
The Opportunity:
We are looking for an energetic curious hands-on leader to join our passionate and dedicated team. We are the backbone for delivering and evolving technical writing solutions at Visa and we thrive on solving complex challenges on a global scale! As a leader of technical writers with TCS you will be an integral part of a cross-functional team inventing designing building commercializing and supporting products that reach a truly global customer base. TCS is an industry leader in applying Generative AI to technical documentation emphasizing GenAI-powered efficiency continuous innovation semantically-precise DITA XML and a passion for user-centered outcomes.
You will face big challenges and question the status quo changing the way payments products are developed at Visa! Come join us and see your efforts shape the digital future of payments.
Essential Functions:
- Lead a team of technical writers to create and maintain the technical documentation that helps B2B clients and Visa staff understand how to implement and support Visa software products.
- Use enhance and invent GenAI-powered solutions that drive the efficient creation of high-quality documentation.
- Support omni-channel publishing that gets the right content to the right user through the right channel.
- Build deep cross-functional partnerships (product managers Client Services architects engineers) to identify and clarify requirements understand business needs and deliver required documentation.
- Build a culture of collaboration accountability and continuous innovation.
- Support diverse end-user personas including API developers business users SDK developers mainframe developers users of UI-based products and internal staff.
- Demonstrate passion for learning about the products you document.
- A skilled practitioner who can lean-in and take a hands-on approach to solve problems and deliver results.
- Comfortable working across multiple time zones.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
- 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications:
- 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
- 10 years of experience in technical writing with 3 years in a leadership role.
- 5 years of work experience with a PhD.
- Strong people management skills
- Advanced proficiency in technical writing skills and/or software development.
- Demonstrated leadership in areas of expertise both functionally and cross-functionally.
- Strong technical background ideally with experience in software development or engineering.
- Demonstrated track record as a self-motivated life-long learner in the field of technical writing and related technologies.
- Experience using GenAI to create documentation.
- Docs-as-code experience.
- Expertise with technologies related to technical writing such as GitHub Cline Oxygen Positron DITA Visual Studio Code Markdown Swagger Redoc Javadoc Doxygen static site generators XSL.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
