Base Operations Manager

• Oversee airport operations across Queensland and the Northern Territory ensuring safety and service excellence.
• Manage supplier relationships and contracts to drive operational performance.
• Contribute to strategic projects including the launch of new flight routes and introduction of new aircraft types.
• Full-time permanent role based in Brisbane or Cairns with flexibility to travel across regional ports as required.

At Qantas we understand our priorities and what needs to be delivered taking the initiative to keep things moving. Navigating through our complex work environment we bring teams and individuals together to deliver on our customers expectations.

Taking ownership is critical. Whether were working individually or as a group we challenge ourselves to make progress and deliver results. We wont settle for anything less than the best outcome.

As the Base Operations Manager you will play a pivotal role in ensuring safe efficient and customer-focused operations across regional and capital city ports in Queensland and the Northern Territory. Working closely with the wider QantasLink Airports team youll provide both remote and on-site support to achieve key business objectives of safety punctuality and service excellence.

This is a dynamic role that goes beyond day-to-day oversight. Youll coordinate with third-party suppliers including ground services ramp personnel and customer service teams while managing critical operational elements such as Ground Support Equipment (GSE) IT systems uniforms and communications. Youll also have the opportunity to contribute to strategic projects including launching new flight routes and supporting the introduction of new aircraft types.

Collaboration is key: youll work with internal and external stakeholders to identify and implement business improvement initiatives that enhance customer experience and operational performance across multiple locations.

To be successful youll have:

• Previous experience in airport operations with a strong understanding of above and below wing processes including ramp operations baggage handling and turnaround coordination.
• Demonstrated ability to manage third-party suppliers negotiate and maintain contracts and build strong relationships to influence outcomes and achieve operational excellence.
• Proven leadership capability to inspire and guide teams across multiple locations fostering a culture of accountability collaboration and continuous improvement.
• Strong analytical and problem-solving skills with the ability to interpret safety data monitor On-Time Performance metrics and implement improvement initiatives that enhance efficiency and customer experience.
• Resilience and adaptability to navigate complexity in a fast-paced ever-changing operational environment.
• Flexibility to travel to various ports both domestically and internationally as required.

 
Why the Qantas Group    

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means youll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.     

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.    

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.   

Qantas are equal opportunity employers so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story get in touch today.

Applications close Sunday 7 December 2025

Remote Work :

No

Employment Type :

Full-time