Service Designer

Atlanta, GA - USA

Monthly Salary: $ 85000 - 150000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

As a Service Designer you will be responsible for guiding government clients through our Design Intelligence framework incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer making sure their needs are considered and met within a proposed solution.

Contributions

Responsibilities:

Participate in all aspects of discovery to understand: client mission and goals; stakeholders users and their ecosystems; current state journeys; user segments; program and project objectives
Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy service and workflow innovations and a compelling future experience vision
Create journey maps service blueprints vision road maps personas ecosystem and experience maps that articulate needs gaps and actionable recommendations for organizational and process improvements
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
Understand and embrace the specifications and constraints of a given technology platform and/or operational environment and understand how research should be integrated into technological considerations
Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

Qualifications

Ability to obtain a U.S. government Public Trust Security Clearance
4 years of experience in human centered design service design and/or customer experience design
Current portfolio demonstrating ideology methods tools skills and craft
Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews design-thinking and co-creation workshops and applying those insights to personas journey maps process maps ecosystem maps roadmaps stakeholder maps and service blueprints
Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
Proficiency in tools like Adobe Creative Suite Mural and Lucidchart
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers technologists data scientists engineers solution architects and change managers
A natural curiosity for solving problems coupled with strong analytical skills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-based environment
Degree or equivalent experience in HCD and/or service design
Local to the Atlanta Metro area
Required to be onsite 2x per week

Bonus Points

Previous work experience in or with the federal government
Previous work experience as a consultant

About steampunk

AboutSteampunk

Steampunk relies on several factors to determine salary including but not limited to geographic location contractual requirements education knowledge skills competencies and experience. The projected compensation range for this position is $85000 to $150000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunks total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is aChange Agentin the Federal contracting industry bringing new thinking to clients in the Homeland Federal Civilian Health and DoD sectors. Through ourDesign Intelligence process we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As anemployee owned company we focus on investing in our employees to enable them to do the greatest work of their careers and rewarding them for outstanding contributions to our growth. If you want to learn more about our story visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by participates in the E-Verify program.

OverviewAs a Service Designer you will be responsible for guiding government clients through our Design Intelligence framework incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain p...