Principal Process Manager ATM & Cash Operations (Hybrid)

We are seeking dedicated disciplined process professionals who excel in a team environment. This person will have excellent communication skills attention to detail and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

• Develop a subject matter expertise of processes connected to internal and external systems leveraged across the ATM & Cash environment

• Identify issue trends to mitigate potential risks and strengthen process stability

• Identify and implement process improvements driving issue resolution/risk mitigation activities

• Lead and own oversight of smaller process improvement work and collaborating with teammates on larger initiatives

• Collect data and information and using analytics and reporting to provide transparency to senior leadership and executives

• Track and resolve process breakdowns

• Influence well managed process changes to address process inefficiencies

• Understand customers needs of the process and driving process improvements

• Develop and maintain formal process documentation including procedures and process flow diagrams

• Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• Provide operational oversight and workflow coordination

• Act as an escalation point within the team

• May lead a team support leadership and/or direct others on projects and initiatives

Location: This role is hybrid where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma GED or Equivalent Certification

• At least 2 years of Project or Process Management Experience

• At least 1 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelors Degree or military experience

• 3 years of experience in Process Management

• 1 years of experience in Compliance or Risk Management

• Six Sigma Lean or PMP Certification

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).