Client Care Ops Consultant

Were looking for a Channel Strategy Consultant to join our Client Care Operations team. Youll develop and implement channel strategies tailored to our business needs build strong business relationships and lead projects to boost operational efficiency and client satisfaction.

Key Responsibilities:

• Process Optimization  Assess workflows identify inefficiencies and design innovative solutions to streamline operations.
• Intelligent Agent Development  Build or integrate autonomous AI agents multi-agent systems and automation workflows.
• Change Management  Guide teams through technology adoption with clear training communication and rollout plans.
• Clear Documentation & Presentation  Produce structured reports process maps recommendations and technical summaries tailored to different audiences.

Project Management

• Project Management  Participate in Plan manage and execute initiatives from discovery through delivery controlling timelines risks and resources.
• Technical Problem-Solving  Translate business needs into technical requirements evaluate solution options and troubleshoot complex systems.
• Data Literacy  Work effectively with structured and unstructured data understanding quality and interpreting analytics to support decisions.

Collaboration

• Stakeholder Management  Engage and align cross-functional leaders managing expectations across teams.
• Collaboration & Facilitation  Lead workshops gather input and foster consensus among diverse groups.
• Executive Communication  Communicate complex ideas clearly and persuasively to senior leadership.
• Adaptability & Continuous Learning  Work effectively with evolving tools and team needs while staying responsive in dynamic environments.

Strategy

• AI Strategy & Architecture  Understand LLMs agent frameworks and modern AI capabilities to guide design and implementation.
• Business Acumen  Align solutions with organizational goals financial considerations and competitive context.
• Creative Innovation & Ideation  Generate forwardthinking concepts identify automation opportunities and propose AI-driven enhancements that supports and aligns with independent and shared organizational goals

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications :

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 8 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
• 37 years of experience in consulting business transformation technology strategy or related fields.
• Experience communicating with executives and senior managers with the ability to frame technical insights in strategic terms.
• Hands-on exposure to AI tools intelligent agent frameworks or automation platforms.
• Strong analytical abilities with a structured approach to problem-solving and solution design.
• Proven track record successfully managing cross-functional initiatives.
• Experience building AI agents orchestrating automated workflows or deploying AI in operational environments.
• Knowledge of process mapping operational excellence or workflow engineering methodologies.
• Familiarity with LLMs agent architectures API integrations or automation tooling.
• Background in SaaS consulting digital transformation or technical product environments.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time