Support Technician
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Job Location:
Santa Monica, CA - USA
Monthly Salary:
$ 28 - 35
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Skydance offers a dynamic inclusive and ever-evolving culture where innovative ideas are welcomed and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.
While all Animation studios look to hire people who are creative and hard-working Skydance Animation is specifically looking for pioneers who seek to push the limits of what the worlds most collaborative art form can achieve and to give those pioneers the space and the resources to build a new studio thats doing something different.
If youve ever dreamt of what the early days of Hollywood must have been like of what it takes to roll up your sleeves and break new ground figure out a new process and to one day say I was there when it all began then welcome aboard
For information on Skydances privacy practices see theSkydance U.S. PersonnelPrivacy Notice located at Support Technician at Skydance Animation is a member of the Information Technology team and is responsible for front-line triage and support of user-facing technology including laptops workstations telephones email collaboration tools other application software licenses and connectivity. The IT team provides a wide range of services including data center operations cloud integrations networking large compute and storage farms directory and communication services backups databases operating systems mobile computing A/V and technical support. #animation
This position is on-site 5 days a week.
Responsibilities
- Be the first point of contact for technology and room related issues that arise within the studio
- Establish and maintain high quality inter-personal relationships with production and studio staff
- Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor Client Services & Media
- Effectively communicate support load areas of knowledge assistance and competing or conflicting priorities to the IT Supervisor Client Services & Media
- Maintain select user-facing core technology systems and services within the environment
- Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT
- Organize technology asset inventory new user setups and software licensing
- Support desktop operating systems including MS Windows Mac OSX and Linux and related utilities i.e. anti-virus and backup tools
- Support various software applications including Microsoft Office Adobe Creative Cloud Zoom Autodesk RV and ShotGrid and assist with various animation specific tools
- Support various cloud applications including Google gSuite Office365 and Atlassian products
- Manage accounts and permissions on internal and cloud systems including on-premises network storage identity management and VPN
- As a team support 100-400 artists production staff overhead users and technicians
- Collaborating on the planning and executive of facility-related projects that involve technology such as office moves or expansions
Requirements
- 2 years of experience in IT support of non-technical users
- 1 years of experience in an enterprise-level technology environment
- Demonstrated ability to manage multiple competing priorities
- Demonstrated ability to interact with frustrated users positively and professionally
- Excellent communication skills in dealing with both technical and artistic groups
- Proven experience administering Mac OS and Windows
- Ability to tenaciously solve unfamiliar problems
- Experience supporting Linux workstations a plus
- Experience with Adobe Creative Cloud Autodesk products Zoom Google gSuite Office365 Avid Foundry Flix and Animation/VFX applications a plus
- Experience in the Visual Effects Animation or media and entertainment industries a plus
- Experience with collaborative media environments video conference multi-site media-review systems or screening rooms a plus
$28 - $35 an hour
The range for this non-exempt position in Los Angeles CA is $28.00 - $35.00/hour. The rate offered may vary based on the candidates location qualifications experience and relevant expertise among other factors. The range indicated is for base salary only and does not reflect the total compensation package including bonus benefits etc.
We realize that skills and expertise can come from many different experiences and paths and we encourage you to apply even if you dont meet all of the requirements as written in the job description.
Skydance is a diversified media company founded by David Ellison in 2010 to create high quality event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film television interactive and animation divisions.
Recruitment Fraud Alert
It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official @ email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, and interactive platforms.”
