Executive Director, Patient Services

Summary

Gossamer Bio is seeking a dynamic strategic Executive Director of Patient Services to lead and elevate our patient engagement and support initiatives. This role ensures our patients receive exceptional care and support throughout their treatment journey. The Executive Director will work closely with cross-functional teams including Research and Development Clinical Operations and Commercial departments to drive patient-centric strategies and programs.

Essential Duties and Responsibilities

• Define and execute the companys patient services vision and roadmap aligning with corporate mission access goals and launch timelines. Build a patient-centric culture grounded in empathy accountability and operational excellence.
• Design and oversee the Hub and Specialty Pharmacy network strategy including benefit verification prior authorization appeal support and financial assistance workflows. Ensure processes meet all legal compliance and medical regulatory requirements while delivering a seamless provider and patient experience.
• Stand up integrated patient support solutionsaffordability programs onboarding adherence and educationembedded within the most efficient vendor infrastructure. Ensure frictionless coordination between prescribers pharmacies and patients.
• Partner closely with Market Access Commercial Clinical Regulatory and Medical teams to align patient services with trial enrollment product launch readiness and reimbursement strategies. Serve as the patient services voice in strategic planning and launch execution.
• Develop and manage tailored programs that address diverse patient needs (e.g. co-pay assistance bridge/quick-start disease management). Continuously monitor patient feedback and operational data to enhance service quality speed to therapy and satisfaction.
• Maintain full compliance with HIPAA FDA CMS and other applicable federal and state regulations. Champion ethical practices and rigorous documentation across all patient-facing activities.
• Partner with Commercial Analytics to define and track KPIs measuring service performance turnaround times adherence and satisfaction. Leverage insights to optimize processes demonstrate value and inform strategic decisions.
• Recruit mentor and develop a lean cross-functional patient services team capable of operating with speed accountability and precision in a start-up environment. Foster a culture of ownership empathy and continuous learning.

Education Certifications Experience

• Bachelors degree in Marketing Life Sciences Business or a related field; an advanced degree is preferred.
• 15 years of progressive experience in managed markets/market access within the pharmaceutical or biotech industry.
• 10 years in a leadership role of people or function.
• Proven ability to develop and execute patient-centric strategies.
• Exceptional leadership and team management skills.
• Strong understanding of regulatory requirements and industry standards related to patient services.
• Excellent communication and interpersonal skills with the ability to engage and inspire diverse stakeholders.
• Analytical mindset with experience in utilizing data to drive decision-making and program improvements.
• Deep commitment to understanding and improving the patient journeybalancing access affordability and adherence with compliance and ethical standards.
• Deep understanding of patient access models including Hub operations specialty pharmacy (SP) distribution benefit verification prior authorization workflows appeals management and financial assistance programs (co-pay bridge PAP).
• Working knowledge of HIPAA FDA promotional rules CMS regulations and OIG guidance related to patient support affordability and data handling. Proven ability to build compliant processes and training within a small organization.
• Experience selecting contracting and managing third-party vendors (Hub SP 3PL) with clear performance metrics SLAs and escalation frameworks. Ability to translate business goals into measurable operational outcomes.
• Strong ability to partner with Market Access Commercial Medical Affairs Clinical and Regulatory teams to align patient support with launch readiness reimbursement strategy and value messaging.
• Proficiency in developing and interpreting performance dashboards patient journey analytics and vendor scorecards. Ability to leverage data to identify bottlenecks optimize speed-to-therapy and improve patient satisfaction.
• Proven track record of building mentoring and motivating small high-impact teams. Leads by example with accountability transparency and empathy.
• Excellent verbal and written communication skills; able to distill complex access or compliance issues into clear actionable language for both executive and field audiences.
• Position can be based in San Diego CA or Remote.
• Up to 40% domestic travel and occasional international travel are required.

Gossamer Bio is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants and complies with all applicable national state and local laws governing nondiscrimination in employment.