Regulatory Initiative Lead Financial Health 12 Month Fixed Term Contract

ING Australia are looking to recruit a Regulatory Initiative Lead to work with our Financial Health team in the COO division on a 12-month fixed term contract.

The Financial Health team is responsible for managing ING Australias teams working on financial hardship and collections activities with significant regulatory oversight. The Regulatory Initiative Lead is an expert in the design and delivery of regulatory changes and is a senior member of the Financial Health management team. This is a key role working on key strategic programs with high visibility and focus across ING Australias business.

The role is responsible for ensuring ING deliver key actions as agreed with our regulators.

Ready to make an impact

What youll do

• Design lead and deliver key regulatory initiatives/actions within strategic programs
• Design lead and implement multiple initiatives/actions in parallel in relation to the hardship and collections functions
• Interpret and analyse complex business problems and design appropriate solutions across the business
• Contribute to the implementation of the new hardship system including requirements gathering testing implementation and change management
• Facilitate stakeholder workshops to design optimal solutions for customers and efficient processes for internal teams whilst adhering to regulatory requirements and obligations
• Work across multiple domains in the end-to-end value chain and navigate challenges whilst moving at a fast pace
• Understand risk and compliance frameworks and translate business requirements for
• implementation as it relates to the delivery of initiatives/actions
• Contribute and engage to regulatory requests within agreed timeframes
• Through delivery and design strengthen business controls to ensure regulatory and policy obligations are met
• Manage end-to-end approvals for initiatives/actions ensuring regulatory commitment are met including ongoing business sustainability

What were looking for

• 10 years experience delivering change / projects / initiatives
• 10 years experience in retail banking or financial services preferably mortgage lending including sales credit and documentary experience
• Degree qualification in a business management or finance discipline
• Proven experience in successful initiation and implementation of business process improvements and technology implementation
• Previous experience in delivering complex cross-functional initiatives in a highly regulated environment
• Previous experience in end-to-end project management using Agile methodology.
• Previous experience in business process re-engineering system enhancements and continuous improvement initiatives
• Demonstrated experience in Financial Services system projects
• Demonstrated experience in stakeholder engagement and deep understanding of the regulatory framework impacting relevant financial services domains

Whats in it for you

• Drop everything and learn with over 16000 professional and personal development courses to choose from
• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Mark Montgomery on .

Applications close Friday 28th November

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

#LI-DNI