Job Description
Duties: All service lines operate in a customer service-oriented environment using continuous improvement tools. Duties typical of this position include but are not limited to:
- Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line service level agreement.
- Conduct both written and telephone communications and prepare email correspondence to customers vendors program administrators and others regarding requesting information.
- Resolve difficult processing errors identify processing system user needs and other more complex transactions.
- Analyze data and resolves complex auditing problems related to various NYS business practices including various audit functions and related processes.
- Have a working knowledge of the BSC ticketing system.
- May assign work to lower-level processing staff as needed.
- Consistently provide quality customer service to all BSC customers.
Experience:
Either 1: A high school diploma and three years of full-time experience processing business finance or human resource transactions.
Or 2: 60 semester credit hours of college-level study.
Or 3: 30 semester credit hours of college-level study AND one year of the experience stated in qualification #1.
Job DescriptionDuties: All service lines operate in a customer service-oriented environment using continuous improvement tools. Duties typical of this position include but are not limited to:Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ...
Job Description
Duties: All service lines operate in a customer service-oriented environment using continuous improvement tools. Duties typical of this position include but are not limited to:
- Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
- Process service line specific transactions in accordance with standard work and the service line service level agreement.
- Conduct both written and telephone communications and prepare email correspondence to customers vendors program administrators and others regarding requesting information.
- Resolve difficult processing errors identify processing system user needs and other more complex transactions.
- Analyze data and resolves complex auditing problems related to various NYS business practices including various audit functions and related processes.
- Have a working knowledge of the BSC ticketing system.
- May assign work to lower-level processing staff as needed.
- Consistently provide quality customer service to all BSC customers.
Experience:
Either 1: A high school diploma and three years of full-time experience processing business finance or human resource transactions.
Or 2: 60 semester credit hours of college-level study.
Or 3: 30 semester credit hours of college-level study AND one year of the experience stated in qualification #1.
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