Customer Solutions Coordinator
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
Youre someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. Youre curious adaptable and love learning new things to help you grow and support your team.
A warm and approachable communication style with exceptional interpersonal skills
Proven experience delivering outstanding customer service (around three years)
Strong organisational and time management skills that keep things running smoothly
Ability to write clearly for different audiences
A knack for problem-solving and thinking proactively
Comfortable working on ones own while contributing to a supportive team environment
Quick to learn and flexible when things change
Familiarity with project management methodologies
Knowledge of telecommunications and data services is a bonus
How will you support our Why
As a Customer Solutions Coordinator youll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. Youll work closely with customers sales teams and technical experts to make sure solutions are delivered seamlessly and with heart.
Coordinating customer solutions and ensuring successful delivery
Assisting with procurement and logistics to keep projects on track
Managing customer contracts and Service Level Agreements
Performing quality checks after implementation to maintain high standards
Responding to inbound calls and enquiries with empathy and clarity
Handling orders and liaising with management to resolve issues promptly
Working with wholesale suppliers to troubleshoot and resolve order challenges
Maintaining accurate records and data entry
Jumping in to help with other tasks as needed
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
