VP of Maintenance & Construction

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the worlds largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo.

Over the past six years leading property management companies in the US UK Nordics Germany Spain Portugal Italy and Mexico have joined forces to form that time our revenues have grown 60-fold establishing us as one of the largest and fastest-growing international players in the industry. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners association boards residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are now a 10000 employee company with a start-up mentality. We aspire to break new ground through innovation and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.

About the Role

The Vice President of Maintenance & Construction will build and scale our maintenance and construction platform across all US markets. This leader will own strategy operations and P&L for this US department. Additionally they will be responsible for partnering with the US Operations team on the design of the growth plan ensuring operational excellence and building the teams systems and vendor ecosystem needed to deliver a best-in-class experience for our clients.

This role is both strategic and hands-on: the VP will design the national playbook while also working closely with local teams to execute refine and continuously improve.

Strategic Leadership & Expansion

• Design and implement the multi-year strategy and operating plan for maintenance and construction expansion across existing and new markets throughout the US.
• Assess market demand competitive landscape and service gaps to prioritize service lines geographies and customer segments.
• Enhance and scale our national white-label strategy including pricing margin targets and vendor engagement model.

Regulatory Licensing & Risk Management

• Develop a deep understanding of each markets rules regulations and permitting requirements related to maintenance and construction services.
• Obtain and maintain all necessary operating licenses certifications and registrations in partnership with Legal/Compliance.
• Ensure appropriate insurance coverage is in place (GL workers comp auto E&O etc.) and updated as the division grows.

Operations Quality & Systems

• Assist the maintenance department with on-site project management and when necessary hands-on support to ensure high-quality execution
• Create and enforce quality control procedures safety standards and standard operating procedures (SOPs) for all field operations.
• Manage and monitor operating systems (e.g. CRM work/order management system scheduling/dispatch field apps) to ensure data integrity efficiency and a seamless customer experience.
• Establish KPIs and dashboards to monitor performance (e.g. job profitability utilization on-time completion callback rate NPS/cNPS SLA adherence).
• Partner with Finance to develop and manage budgets forecasts and P&L including margin improvement initiatives.

Branding Marketing & Growth

• Partner with marketing manager to create and oversee branding positioning and marketing materials for the maintenance and construction division ensuring alignment with corporate brand guidelines.
• Collaborate with local and national teams (sales operations community managers etc.) to build and maintain a robust pipeline of maintenance and construction opportunities.
• Support the development of sales enablement tools proposals and case studies to drive adoption of our services.
• Own the strategy for the companys maintenance and construction web presence overseeing updates to the company website and service pages.

People Leadership & Organizational Build-Out

• Identify recruit and hire high-caliber maintenance managers and other key roles as the division scales.
• Provide strong people leadership: set expectations coach and develop team members conduct performance reviews and manage succession planning.
• Build a results-oriented safety-focused and customer-centric culture across all markets.

Vendor & Partnership Management

• Establish and manage national and regional partnerships with vendors subcontractors and suppliers to support both self-performed and white-label work.
• Negotiate pricing service level agreements and performance standards to ensure reliability and profitability.
• Implement vendor scorecards and ongoing performance management.

Customer Experience & Service Delivery

• Define and refine customer journey service standards and escalation procedures to drive client retention and satisfaction.
• Partner with internal teams to address recurring issues reduce callbacks and improve first-time-fix rate.
• Develop customer service strategy (phone email portal etc.) ensuring timely accurate and empathetic responses.

Who you are

• Strategic Leader: With a proven track record in overseeing large-scale maintenance and construction projects you excel in strategic planning and execution ensuring projects are completed on time and within budget while aligning with organizational goals.
• Innovative Problem Solver: You bring a forward-thinking approach to maintenance and construction challenges leveraging the latest technologies and methodologies to enhance efficiency sustainability and safety across all operations.
• Collaborative Communicator: Known for your ability to build strong relationships with cross-functional teams stakeholders and external partners you foster a culture of collaboration and transparency driving successful project outcomes and continuous improvement.

Experience

• 8 years of progressive experience in maintenance construction facilities management property services or a related field; at least 5 years in a leadership role.
• Proven track record building or scaling a maintenance/construction or service business (preferably in property management HOA/COA multifamily or similar environment).
• Strong understanding of licensing permitting insurance and regulatory requirements across multiple jurisdictions.
• Demonstrated P&L ownership and experience developing financial models budgets and performance KPIs.
• Experience implementing and managing operating systems such as CRM platforms work order/dispatch tools and field mobility apps.
• Excellent leadership skills with experience building teams from the ground up including hiring coaching and performance management.
• Strong negotiation skills and experience with vendor management subcontracting and partnership development.
• Ability to think strategically while remaining highly execution-oriented and comfortable working in a fast-growing evolving environment.
• Exceptional communication skills with the ability to work cross-functionally and influence senior leaders and local teams.
• Bachelors degree in business Construction Management Engineering or related field preferred
• General contractor license a plus
• This role requires travel up to 50% of the time depending on business needs to visit markets field locations and key partners.
• The employee will be required lift objects up to 50lbs.
  

Excited

Get in touch! We look forward to receiving your application! If you have any questions please feel free to contact Nicole Tacktikos Talent Partner at Odevo.

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