Online Live Chat
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Job Location:
Stafford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Online Live Chat Representative
Company: GSR Group
Location: Remote
Job Type: Full-Time
Number of Openings:
About GSR Group
GSR Group proudly owns and operates Wingstop franchise locations providing outstanding food and exceptional service to our guests. We are expanding our support team to include a Live Chat Representative who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest whether theyre asking about menu items orders or employment opportunities.
Job Responsibilities
- Serve as the primary point of contact for customers using online live chat platforms.
- Assist customers with inquiries regarding menu items order statuses and company employment opportunities.
- Provide outstanding customer service to ensure a positive experience for every guest.
- Respond promptly to customer questions and concerns ensuring timely and accurate information is provided.
- Maintain professionalism and composure while managing multiple chat conversations simultaneously.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with other team members to ensure a cohesive customer service strategy.
- Stay informed about menu changes promotions and company policies to provide accurate information.
Essential Qualifications
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service or a related field.
- Strong communication skills both written and verbal.
- Proficient in using chat platforms and familiar with customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Desired Experience
- Previous experience in a chat support role is preferred.
- Knowledge of food service or retail industries is a plus.
Salary & Benefits
- Hourly Salary: $18 - $30 based on experience.
- Full-time employees are eligible for company benefits.
- Opportunities for career advancement within a growing company.
Why Join Us
At GSR Group we are committed to creating an outstanding experience for our customers and our team. Join us in providing exceptional service while being part of a supportive and dynamic work environment.
If you meet the qualifications and are eager to contribute to our growing team we encourage you to apply!
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
