SAP ISU CRM Consultant

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

10 years of SAP IS-U CRM experience with deep expertise in customer interaction service processes and CRM-ISU integration.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
o Customer Interaction Center (CIC) Interaction Records Case Management
o Move-In/Move-Out Disconnection/Reconnection Service Orders
o Activity Management Business Partner Management Product Modeling
o CRM ISU integration via middleware (data replication contract sync device data)
o Seamless touchpoints with Billing FICA and Device Management.
o ABAP debugging experience preferred especially across middleware BOL/GENIL and UI components.
o Enhancement Spot BADIs WebUI configuration and CRM component extensions.
o Experience in preparing Functional Specs & Business Design Documents.
o Incident resolution across CRM and IS-U modules.
o Root cause analysis for middleware failures UI exceptions and service process gaps.
o Handling service requests change tickets and functional enhancements.
o Strong communication and Customer facing skills.