Ecommerce & Digital Marketing

Role Title: Ecommerce & Digital Marketing Coordinator (VA)

Tagline

Drive online sales and engagement by managing Shopify stores digital marketing and customer interactions.

Job Overview

We are seeking a detail-oriented and proactive Ecommerce & Digital Marketing Coordinator (VA) with extensive experience managing Shopify retail and wholesale websites. The ideal candidate will have strong digital marketing skills exceptional written English and the ability to manage content campaigns and customer engagement across multiple platforms. This role requires someone who can independently handle ecommerce operations merchandising analytics and social media ensuring smooth daily operations and long-term growth.

Requirements

Key Responsibilities

• Manage two Shopify stores (retail & wholesale) including product updates collection launches and discount or bundle setup.
  

• Handle merchandising tagging SEO updates and overall product organization.
  

• Upload and schedule content across Instagram Facebook and TikTok including reels and captions.
  

• Respond to customer emails product reviews social media comments and direct messages in brand tone.
  

• Perform daily ecommerce reporting and monitor app analytics (Upcart After Sell Klaviyo) following provided templates.
  

• Set up wholesale customers with access to password-protected wholesale portals.
  

• Support general ecommerce and digital marketing administrative tasks.
  

• Assist with sale campaigns promotional events and ongoing content updates in Shopify.
  

Qualifications

• Minimum 5 years experience in ecommerce or digital marketing with hands-on Shopify management.
  

• Highly proficient in Shopify features including product updates merchandising collections discounts and promotions.
  

• Experience with Klaviyo Meta Ads Google Analytics and product feeds.
  

• Exceptional written English skills for professional customer communication.
  

• Strong attention to detail initiative and ability to work independently.
  

• Experience managing social media content scheduling posts and engaging with audiences.
  

• Available long-term with significant overlap to AEST/AEDT business hours preferred.
  

Benefits

• Healthy supportive and conducive work environment (Great Place to Work Certified for three consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors