Field service engineer
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Job Location:
Taichung City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Field service engineerJob Description
The Field Service Engineer is responsible for providing on-site technical support for products adeptly diagnosing and resolving issues while adhering to strict regulatory standards and company protocols. The role assists in installation maintenance and repairs ensuring equipment operates effectively and safely. The role works under limited supervision and general guidelines prioritizing tasks effectively and documents all service activities meticulously. The role handles customer inquiries and complaints professionally escalating complex issues as needed. The role conducts routine maintenance checks and supports senior technicians during advanced procedures contributing to operational excellence.
Job Responsibilities:
Provides technical support and troubleshooting to customers accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.
Assists in the installation maintenance and repair of products ensuring compliance with safety standards and effective functioning of equipment.
Completes work with limited supervision and autonomy setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.
Documents all service activities including diagnostics resolutions and parts used utilizing the Service Management System to maintain detailed and accurate records.
Handles customer inquiries and complaints professionally offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.
Conducts routine maintenance and performance checks on medical devices ensuring they meet operational standards and regulatory requirements to prevent potential failures.
Supports senior technicians during advanced technical procedures by preparing necessary tools and materials following instructions closely and learning through hands-on experience.
Communicates effectively with customers to keep them informed about the status of their service requests expected timelines and any potential issues or delays ensuring transparency and trust.
Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures ensuring the highest standards of service.
Ensures all service activities comply with company policies and industry regulations consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.
Minimum required Education:
High School Diploma Vocational Education.
Preferred Skills:
Troubleshooting
Documentation & Reporting
Product Installation
Product Repair & Maintenance
IT Networking
Regulatory Requirements
Engineering Fundamentals
Remote Support Tools & Techniques
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
