Quality Operations Process Engineer

PharMerica

PharMerica is are seeking a seasoned Process Engineer with a strong background in pharmacy operations to drive continuous improvement and operational excellence across our pharmacy services.

The ideal candidate will have 35 years of hands-on experience in process engineering. Experience working in a Long-Term Care (LTC) pharmacy environment is a plus. This role requires a strategic thinker with a passion for optimizing workflows leveraging automation and integrating emerging technologies such as Generative AI (GenAI) Large Language Models (LLMs) and Agentic AI.

Remoteopportunity. Applicants can live anywhere within the Continental USA.

Travel: 25-50%

Schedule:Monday - Friday 8:00am - 5:00pm

We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health dental vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment

This position will be posted a minimum of 5 days

• Analyze existing pharmacy workflows and identify opportunities for standardization process improvement automation and cost reduction
• Develop and maintain process maps SOPs and documentation to support operational consistency and compliance
• Lead Lean and Six Sigma initiatives to enhance efficiency reduce waste and improve service quality
• Collaborate with cross-functional teams including IT operations and clinical staff to implement innovative solutions
• Evaluate and integrate AI technologies (GenAI LLMs Agentic AI) to streamline decision-making documentation and customer service processes
• Monitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisions
• Support change management efforts and training programs to ensure successful adoption of new processes and technologies

• Required Qualifications:
  • Bachelors degree in Engineering Industrial Engineering Pharmacy or related field.
  • 35 years of experience in process engineering preferably in a pharmacy or healthcare setting.
  • Proven expertise in Lean Six Sigma or other continuous improvement methodologies (Green Belt or higher preferred).
  • Proficiency in process mapping tools (e.g. Visio Lucidchart) and data analysis platforms (e.g. Excel Power BI).
  • Familiarity with automation technologies GenAI LLMs and Agentic AI applications in operational settings.
  • Strong analytical problem-solving and project management skills.
  • Excellent communication and stakeholder engagement abilities.
• Preferred Qualifications:
  • Experience in Long-Term Care (LTC) pharmacy operations.
  • Exposure to regulatory compliance in pharmacy or healthcare environments.
  • Experience with digital transformation initiatives or AI implementation in operational workflows.
• Key Competencies
  • Strategic Thinking
  • Innovation & Technology Adoption
  • Process Optimization
  • Cross-functional Collaboration
  • Data-Driven Decision Making
  • Change Management
• Travel Requirements:
• • 25-50% travel