Onboarding Manager
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Sequence
Backed by a16z and Salesforce Ventures Sequence is reinventing the accounts receivable category building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure.
The team behind Sequence has decades of experience building and operating category-defining marketplace machine learning fintech and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office doing your best work with talented ambitious and creative teammates.
Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows so they can stay completely focused on their mission without worrying about billing.
At the end of your career we want you to look back at your time with Sequence and say it was the best job you ever had.
The role
Were looking for an Onboarding Manager to join Sequence and become the beating heart of our customers product and implementation journey. Working closely with our Product GTM and Engineering teams youll help us build and scale our customer onboarding playbook with all the thrill and pace of building from scratch and the resources to grow quickly to become a category creating company. Youll help Sequence scale be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.
What youll do
Manage the customer implementation lifecycle from signature to go-live
Translate complex customer pricing models into the Sequence data model
Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
Build the playbook and scale our onboarding and product specialist team right next to our C-level team
Who youll be
2 years of experience in a technical or analytical role such as implementation management solutions engineering product or data analysis within a high growth environment
Technical background - STEM degree and/or experience working with highly products or teams or demonstrated technical side projects
Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
Strong communications skills and attention to detail
Comfortable communicating and building relationships with technical and non-technical stakeholders
This is a great fit if you...
Enjoy being hands-on with customers and detailed product implementations
Want to work as part of a small fast-moving team
Comfortable with uncertainty and lack of structure you will be a central part of building our implementation function and with that comes the need to navigate difficult but highly impactful business decisions
Want to work on something new. The biggest product and company decisions still lie ahead of us
Enjoy the uncertainty and unpredictability that comes with an early stage company
Are happy to learn deeply about our customers the problems they face and work with them to figure out solutions
Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering
This wont be the right role if you
You require established longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
You prefer a slower pace. Were tackling real problems for our customers today so we need to move quickly.
Want all of the benefits that come with an larger established tech company
You are uncomfortable with being pulled across multiple fast-paced customer projects at once often with detailed requirements and varying degrees of complexity
The Interview Process
Were moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process so you can quickly get up and running with our team if there is a mutual fit.
15-minute screening call with Hiring Manager (Enda COO)
45-minute product assessment with Hiring Manager (Enda COO) and Founding Solutions Engineer (Killian)
30-minute role/cultural fit call with Founder (Riya CEO)
30-minute role/cultural fit with our Head of Product (Merlin)
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Reduce billing errors, slipped revenue and recognition errors from custom deal terms, complex pricing, manual quoting and poor integration across sales to finance.
