German-Speaking Subject Matter Expert
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Subject Matter Expert (SME)
Why this role stands out
Step into a high-impact position in a leading customer-experience provider where your German language proficiency and support expertise guide service this role youll mentor agents shape processes and ensure outstanding quality in customer interactions.
What youll be doing
- Act as the go-to expert for project-related features policies compliance and best practices
- Monitor customer touch-points (voice chat email) to ensure accuracy tone consistency process adherence and regulatory compliance
- Identify workflow gaps and collaborate with operations QA training and product teams to enhance support processes and raise the customer experience
- Handle advanced or escalated cases requiring deep product knowledge or special handling
- Partner with product managers compliance and IT teams to relay customer insights drive fixes and improve offerings
- Provide targeted coaching side-by-side support and mentoring to agents and new hires
- Assist team managers in overseeing daily support queues and ensuring smooth operations
What were looking for
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Fluent German (C1-C2) and strong English (B2-C1)
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Minimum of 6 months experience in a customer support role
- Strong customer-service mindset: empathy calm under pressure excellent follow-up and listening skills
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Excellent written and verbal communication skills in German and English
- Ability to multitask make quick decisions shift priorities and remain organised in a dynamic environment
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Detail-oriented loyal disciplined and process-driven
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Willingness to work shifts and public holidays as required
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EU citizenship or valid work permit is mandatory
What youll get
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Competitive salary and benefits package
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Additional health and life insurance cover
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Relocation support to the company office location for eligible candidates
- Generous annual leave food vouchers transport/utilities allowance and employee discounts
- Modern multicultural office environment with strong career-growth opportunities
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Comprehensive onboarding and world-class training
Your next step
If youre ready to step into a subject-matter expert role leverage your German language skills mentor others and shape best-in-class customer support then wed love to hear from you.
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
