Czech Speaking Subject Matter Expert
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Subject Matter Expert (SME) Customer Support
Why this role makes a difference
Step into a pivotal role where youll drive excellence in customer interactions mentor support agents and influence the quality of service delivery. This is your chance to become the go-to expert in a fast-moving international customer support setting and shape the future of customer experience.
Key responsibilities
- Serve as the expert on project-related matters including features policies compliance and best practices
- Monitor customer interactions (voice chat email) to ensure accuracy tone process adherence and regulatory compliance
- Identify gaps in workflows and partner with operations QA training and product teams to improve support processes and elevate customer experience
- Handle advanced or escalated cases requiring deep product knowledge and exceptional customer handling
- Provide coaching side-by-side support and mentoring to agents and new hires
- Collaborate with product managers compliance teams and IT to relay customer feedback support feature fixes/improvements and enhance the overall service offering
- Help team managers oversee daily support queues ensure smooth operations and maintain high service standards
What were looking for
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Fluent in target language(s) and strong English both spoken and written
- Minimum 6 months of experience as a customer support agent or in a similar role
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High school diploma or university degree
- Strong customer-service mindset: empathy persuasion calm under pressure
- Excellent listening and follow-up capabilities strong organisational skills and attention to detail
- Ability to multitask make quick decisions and thrive in a fast-paced environment
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Willingness to work shifts and public holidays as required
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EU citizenship or valid work permit is mandatory
What youll get
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Competitive salary and benefits
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Additional health & life insurance coverage
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Relocation support for eligible candidates
- Generous annual leave food vouchers transport/utilities allowance and employee discounts
- Modern office environment multicultural team and clear career progression opportunities
- World-class training and development to grow your expertise in customer support
Your next step
If youre ready to step up own a subject-matter role in customer support mentor a team and shape exceptional service delivery lets make it happen. Wed love to hear from you and support your next career chapter.
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
