Chat Support Associate
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
17 hours ago
Vacancies:
11 Vacancies
Department:
Contract Management / Financial Planning / Procurement Management / Cost Estimation
Job Summary
Position: Chat Support Executive / Chat Process Associate
Location: United States (Remote/On-site as per company requirement)
Compensation: $30 per hour
Department: Customer Support / Operations
Reporting To: Customer Support Manager
Role Overview
The Chat Process Associate will be responsible for providing real-time customer support through online chat platforms. The role requires excellent communication skills, problem-solving ability, and a customer-first mindset to resolve inquiries efficiently.
Key Responsibilities
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Respond to customer queries via live chat, messaging platforms, and in-app support.
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Provide accurate and timely information about products, services, orders, and policies.
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Understand customer needs and offer appropriate solutions.
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Handle multiple chat conversations simultaneously with high accuracy.
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Maintain customer satisfaction by delivering friendly and professional support.
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Escalate complex issues to senior support or technical teams as needed.
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Document all interactions within the CRM/ticketing system.
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Meet daily productivity and quality targets.
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Ensure compliance with company procedures and data security guidelines.
Skills & Qualifications
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High school diploma or equivalent required; Bachelor’s degree preferred.
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1–3 years of experience in chat/customer service roles (preferred).
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Excellent written English communication.
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Strong typing speed (40+ WPM recommended).
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Ability to multitask and work in a fast-paced environment.
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Familiarity with CRM systems (Zendesk, Freshdesk, Salesforce, Intercom, etc.) is a plus.
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Problem-solving, patience, and empathy.
Key Competencies
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Customer-centric mindset
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Professional and friendly communication
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Accuracy and attention to detail
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Time management
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Team collaboration
Company Industry
Not Mentioned
Key Skills
- Chatbot
- Employee Evaluation
- Live Chat
