Aftersales Quality Control Manager – Vietnam Market
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Quality Management & Compliance
Oversee and enforce compliance with global and regional quality standards across all aftersales operations.
Develop implement and monitor quality control policies procedures and KPIs for service centers and dealer networks.
Conduct regular quality audits inspections and performance evaluations.
Product Quality & Field Issue Management
Lead root cause analysis for technical/product issues reported from the field.
Coordinate with regional and global technical teams to escalate and resolve critical quality concerns.
Monitor product performance warranty trends and recurring failures to recommend corrective and preventive actions.
Aftersales Network Support
Support service centers and dealers in improving repair quality technical capability and process consistency.
Provide technical guidance or escalation when complex quality cases occur.
Oversee training programs to enhance diagnostic accuracy and repair standards.
Customer Satisfaction & Experience
Ensure quality-related processes contribute to a positive customer journey and strong satisfaction scores.
Manage severe customer complaints related to product quality or service quality ensuring timely resolution.
Leadership & Cross-functional Collaboration
Lead the Quality Control team ensuring strong performance capability development and efficient workflows.
Work closely with Aftersales Operations Technical Service Product Sales and Supply Chain teams to support overall market performance.
Prepare reports and recommendations for senior leadership including data insights and improvement proposals.
Requirements
Qualifications
Bachelors degree in Engineering Automotive Technology Quality Management or related fields.
Experience
Minimum 710 years of experience in aftersales quality control or technical service.
At least 35 years in a managerial or department head position.
Experience in automotive electronics consumer goods machinery or a similar industry is preferred.
Skills & Competencies
Strong analytical and problem-solving skills; proficiency in root cause analysis methods.
Excellent leadership communication and stakeholder management abilities.
Solid understanding of aftersales operations warranty processes and quality systems.
Ability to work cross-functionally and manage complex high-impact issues.
Fluent in English and Vietnamese.
Company Industry
IT Services and IT Consulting
Key Skills
- Laboratory Experience
- Quality Assurance
- Construction Experience
- FDA Regulations
- ISO 9001
- Assays
- Quality Systems
- Quality Control
- Quality Management
- cGMP
- QA/QC
- HACCP
