Technical Program Manager, North Platform
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who are we
Our mission is to scale intelligence to serve humanity. Were training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation semantic search RAG and agents. We believe that our work is instrumental to the widespread adoption of AI.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do whats best for our customers.
Cohere is a team of researchers engineers designers and more who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
Why this role
Were seeking an experienced Technical Program Manager to join Coheres Engineering Program Management team. We need someone with curiosity drive independence and leadership who has hands-on experience managing projects for enterprise-grade software or enterprise-focused machine learning solutions.
In return youll have the unique opportunity to shape Coheres operations collaborate with leading minds in the LLM space. You will get a chance to create extremely high-impact contributions to our fast-growing company product and culture.
This role is open to candidates based on the East Coast or those who are flexible to travel.
As a Technical Program Manager you will:
Lead and Manage: end-to-end lifecycle of all major incidents within Coheres environment ensuring effective communication escalation and resolution.
Communicate: Deliver clear timely and objective updates across engineering leadership and nontechnical teams for major incidents. Specifically leading all P1-P4 incidents throughout their lifecycle and ensuring the incident is managed within their respective SLAs.
Optimize: Break down complex challenges into actionable strategies aligning engineering with all relevant stakeholders.
Plan: Coordinate across all engineering teams ensuring global coverage for all of Coheres customers.
Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios.
Work with engineering managers to enhance monitoring capabilities and our triage process to mitigate future incidents. You will also work closely with our Security IT and Engineering teams to ensure resolutions are prioritized and mitigated.
Execute: Deliver post-mortem updates after an incident with clear actions.
Problem-solve: Proactively resolve issues coordinate dependencies and prioritize impacts to quality and timelines.
You may be a good fit if:
You have 5 years of experience as an Incident Technical/Engineering Program Manager with technical expertise and experience including exposure to SaaS/cloud environments.
Strong understanding of incident management programs such as PagerDuty ServiceNow Rootly Atlassian or equivalent.
You have hands-on experience with creating incident management programs from 0-1 and have successfully led incident management programs within enterprise-level environments.
Youre detail-oriented self-organized and collaborativeexcelling at note-taking action tracking and enabling teams.
Strong communication skills (written and verbal) able to simplify complex issues for multiple stakeholders both internally and externally.
You have a bias for action balancing execution focus with diplomacy and accountability.
Youve shipped technical products/services across cross-functional teams (including remote/global stakeholders).
If some of the above doesnt line up perfectly with your experience we still encourage you to apply!
If some of the above doesnt line up perfectly with your experience we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process please submit an Accommodations Request Form and we will work together to meet your needs.
Full-Time Employees at Cohere enjoy these Perks:
An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend in-office lunches & snacks
Full health and dental benefits including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture fitness and well-being quality time and workspace improvement
Remote-flexible offices in Toronto New York San Francisco London and Paris as well as a co-working stipend
6 weeks of vacation (30 working days!)
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Deploy multilingual models, advanced retrieval, and intelligent agents securely and privately — without the risks of ordinary AI.
