Director, Business and Data Analytics – Member Value

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. Youll uncover insights to drive higher satisfaction and value for our members refine service strategies and optimize performance. Partner with business leaders mentor analytical staff and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights.

This role is remote eligible in the continental U.S. with occasional business travel. However individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Relocation assistance is available for this position.

What youll do:

• Leads and collaborates on the strategic tactical operational and financial responsibilities associated with CoSA data storage data preparation data exploration information governance analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business key stakeholders and cross-CoSA partners.
• Responsible for successful end to end process of information management analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process technology and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data information and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Leads data reporting to identify reporting opportunities analytics and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction environment and strategies to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation provides direction on work prioritization manages capacity assists with problem resolution.
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors Degree in Statistics Mathematics Operations Research Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years data and analytics related experience generating results in a complex financial services organization.
• 3 years of people leadership experience in building managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes business operations industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with executive level leadership.

What sets you apart:

• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• An advanced degree in a quantitative field such as Economics Finance Statistics Mathematics Actuarial Sciences Operations Research Data and/or Business Analysis Data Science or a related discipline.
• A deep understanding of the customer/member journey and service operations.
• Demonstrated ability to innovate develop and implement advanced analytical strategies to enhance member experience across all touchpoints.
• Exceptional communication and presentation skills with a proven talent for translating complex insights into tangible business impact.
• Proven experience in building mentoring and leading high-performing analytics teams to achieve strategic objectives.

Compensation range: The salary range for this position is: $164780 - $314960.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.