Consumer Services Specialist (Contractual)
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Serve as the primary point of contact for the Consumer Services Unit by processing complaint submissions and responding to requests and inquires.Receive written consumer complaints and complete complaint intakes and referrals.
- Read and understand submitted complaints to determine the nature of the complaint and applicability to OFRs jurisdiction.
- Create update and/or close complaint files in OFRs case management system.
- Categorize transcribe and summarize complaint details into the case file.
- Refer complaints for review or investigation to the appropriate Financial Examiner or for certain non-jurisdictional issues to the appropriate state or federal regulatory body.
- Compose and transmit correspondence to parties involved in the complaint or to other government agencies.
- Complete any other complaint intake or referral tasks as described in the Consumer Services Unit Procedures Manual
- Receive and respond to email telephone mail and online requests and inquiries.
- Provide general information guidance or resources via email telephone and mail to members of the public or other individuals who contact the Unit for assistance.
- Route incoming emails calls messages appointment requests and mail to the appropriate parties.
- Utilize OFRs designated interpretation and translation services to communicate and correspond with non-English speakers.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years performing secretarial work or clerical work involving typing duties.
Notes:
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3.Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LICENSES REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
All candidates are subject to a background check against filesmaintained by the Division of Unemployment Insurance (LABOR/DUI) to determinewhether any monies are owed to LABOR/DUI as a result of unemploymentoverpayment/fraud. Any unpaid debt may have an impact on whether or not acandidate is offered employment.
SELECTION PROCESS
Please make sure that you provide enough information on yourapplication to show that you meet the qualifications for this recruitment. Allinformation concerning your qualifications must be submitted by the closingdate. Unfortunately we wont consider information submitted after candidates will be ranked as best qualified betterqualified or qualified and placed on theeligible (employment) list forat least one year.
Resumesare acceptableas additional information only; however the application must be completed inits entirety or it will be subject to rejection.
All information concerning the qualifications including anyrequired documentation (diploma transcript certificate etc.) must besubmitted and received by the closing date. Information submitted after thisdate will not be considered.
For positions that require a bachelors/masters degree etc.:
Educational credentials from foreign countries must be evaluatedby an approved education review service. This evaluation must be submittedbefore hire. For further information you may call International Consultants ofDelaware Inc. or World Education Services Inc. 1-or .
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However if you areunable to apply online or having difficulty with your login or passwordplease contact DBMs Helpdesk directly at (8:00 AM to 5:00 PMdaily except for holidays and weekends). After business hours please submitan email request to . If you encounterdifficulty attaching required or optional documentation you may submit viamail or deliver in person. Please be sure to include your name identificationnumber (Easy ID#) and job announcement number on any documentation to ensuretimely processing.
We thank our Veterans for their service to our country and encouragethem to apply. If you are seeking veterans preference please submit a copy ofyour DD-214.
The paper application must be received by 5 pm close of business onthe closing date for the recruitment no postmarks will be accepted. Incorrectapplication forms will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any requiredaddendums may be mailed to:
Maryland Department of Labor/ Office of Administration
Attn: Jasmine Hubbard 25-
100 S. Charles Street 5th Floor
Baltimore MD 21201
For additional information please contact Jasmine Hubbard at or via email
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It isthe policy of LABOR that all persons have equal opportunity and access toemployment opportunities services and facilities without regard to racereligion color sex age national origin or ancestry marital statusparental status sexual orientation disability or veteran status.
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
