Assistant Manager, Global Governance

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL Business Services (JBS)

JBS is where JLLs operational expertise comes to life across our global delivery platform spanning India the Philippines China Poland Costa Rica and the US. We blend exceptional talent with proven methodologies to handle operational complexity so our colleagues can focus on clients and growth. Our services transform processes through people and technology to deliver measurable results that reduce costs and increase JLLs margins. As JLLs operations and capability experts we are the engine that powers our collective success by ensuring effective operational delivery that meets the needs of our organization and clients.

Our team:

Operations Governance & Optimization (OGO) is the oil in the engine of JBS. The team works together to design build and manage the systems that drive outcomes for JBS support transparency in our engagements with the business and enable us to demonstrate efficiency at scale.

What this job involves:

As a Assistant Manager in Global Governance for JBS youll play a pivotal role in ensuring organizational excellence through governance framework development management and oversight. This position offers the opportunity to create and sustain robust governance structures that support business objectives across our global operations. Youll collaborate with cross-functional teams to develop implement and monitor governance policies and procedures that drive accountability and transparency. Working at the intersection of compliance risk management and strategic planning youll help shape a brighter way for our Operations teams by ensuring our governance practices ensure the stability to support sustainable operations.

What your day-to-day will look like:

• Manage the JBS Governance Framework this means leading the review process ensuring comprehensive updates and building new components

• Lead stakeholder alignment by coordinating with capability leads process owners and leadership teams

• Oversee governance components across various capabilities providing a unified view to ensure consistency and adherence to established frameworks

• Lead process re-certification governance at several intervals throughout the year maintaining compliance and operational standards across all JBS functions

• Collaborate with the Knowledge Management team to audit and govern site and content management systems supporting adoption of best practices

• Support audit coordination and response activities serving as a liaison between auditors and operational teams to ensure seamless information flow and timely resolution

Required Skills and Experience:

• Bachelors degree in Business Administration Risk Management Operations or related field

• 7-9 years of experience in governance risk management compliance or operations roles within a shared services Global Capability Center (GCC) or Business Process Outsourcing (BPO) environment

• Demonstrated experience with framework development process documentation and compliance management

• Strong project coordination skills with ability to manage multiple initiatives simultaneously across different time zones

• Proficiency in Microsoft Office Suite (Excel Word PowerPoint Teams) and experience with collaboration platforms

• Excellent written and verbal communication skills with ability to interact effectively with stakeholders at all organizational levels

• Experience working in virtual global teams with demonstrated cultural sensitivity and adaptability

Desired or preferred experience and technical skills:

• Professional certification in governance risk management or related field (e.g. GRC or similar)

• Experience with audit processes and regulatory compliance in a multinational organization

• Familiarity with SharePoint content management systems or similar knowledge management platforms

• Previous experience in real estate professional services or similar industries

• Advanced analytical and problem-solving skills with attention to detail

• Experience with process mapping documentation and continuous improvement methodologies

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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