Manager, Operational Excellence
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose (State in one sentence the overall objective of the job)
To lead and embed a culture of continuous improvement across Alcon Global Services (AGS) functions using Lean Six Sigma Agile Change Management and Project Management methodologies leveraging technology such as Process Intelligence Power Automate Business Intelligence RPA Gen AI Agentic AI etc. This role drives operational excellence simplification and transformation to enhance service delivery efficiency and customer experience.
Major Accountabilities (Describe the main results of the job to be achieved )
- Identify and prioritize improvement opportunities across AGS functions such as Finance HR Procurement IT Quality & Regulatory Affairs R&D Operations and Supply Chain etc.
- Lead cross-functional improvement initiatives or projects that deliver measurable business impact through process redesign simplification and automation.
- Design and deliver Lean Six Sigma training programs across certification levels.
- Facilitate Kaizen and process improvement workshops to foster a mindset of innovation and agility.
- Establish governance frameworks cadence and KPIs to monitor and sustain CI culture and initiatives
- Provide coaching and mentoring to teams or CI project leads in executing CI projects ensuring alignment with strategic goals.
- Collaborate with IT and transformation teams to deploy tools such as low cost or low code automation tools Tableau RPA AI etc. as needed to streamline operations and reduce manual effort
- Lead and deploy the AGS Service Management Practice initiatives / projects to improve the service delivery
- Lead and deliver the assigned strategic transformation projects to help achieve the overall enterprise transformation goals
Key Performance Indicators
- Delivery of CI projects with measurable impact (e.g. cost savings cycle time reduction quality improvement).
- Increase in CI maturity and capability across the center.
- Stakeholder satisfaction and improved service experience.
- Contribution to strategic transformation program / projects
Minimum Desirable Education:
University Degree
Masters degree
Minimum Desirable Experience requirement:
- Minimum 8 to 10 years of experience in Shared Services industry with minimum 3 to 5 years in Continuous Improvement domain
- Lean Six Sigma Black Belt certified
- Should have delivered L6S training - minimum Green Belt level
- Should have L6S project coaching experience up to minimum Green Belt level
- Deep understanding of shared services operations esp. Finance HR IT Procurement etc.
- Practical knowledge of tools such as Celonis BI RPA Power Automate Gen AI / Agentic AI etc.
- Experience in the Pharma domain is a plus
- Experience in working with Commercial Sales Manufacturing is a plus
Languages:
- Excellent English both spoken and written
Specific Professional Competencies: Indicate any other soft/technical/professional knowledge and skills requirements
- Industry knowledge - Shared Services
- Certifications Lean Six Sigma Black Belt certified
- Good knowledge of process automation solutions Low code automation tools RPA BI Process Intelligence Gen AI Agentic AI etc.
- Project management knowledge desirable PMP or Agile Scrum methodologies
- Ability to influence without authority and collaborate across all levels.
- Demonstrate excellent Business acumen project management verbal and written communication skills
- Stakeholder management influencing analytics presentation and change management skills
- Applications: MS Office proficiency Minitab Visio Tableau / Power BI
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
