Staff Consultant- Production Support

About Oracle FSGIU - Finergy The Finergy division within Oracle FSGIU is dedicated to the Banking Financial Services and Insurance (BFSI) sector. We offer deep industry knowledge and expertise to address the complex financial needs of our clients. With proven methodologies that accelerate deployment and personalization tools that create loyal customers Finergy has established itself as a leading provider of end-to-end banking solutions. Our single platform for a wide range of banking services enhances operational efficiency and our expert consulting services ensure technology aligns with our clients business goals.

Key Responsibilities

Monitor environment health and ensure system readiness through regular checks and proactive maintenance.

Manage incidents and service requests acknowledge investigate and resolve within SLA/OLA timelines.

Perform release management and deployment activities for applications on cloud platforms.

Conduct root cause analysis and apply remediation using standard and certified procedures.

Collaborate with partner teams to manage capacity and coordinate scaling as required.

Maintain accurate documentation of incidents resolutions and standard operating procedures.

Participate in Disaster Recovery (DR) testing and application recycle/service restarts.

Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

46 years of hands-on experience in application support within the banking domain.

Strong technical proficiency in PL/SQL Unix and Unix Shell Scripting.

Experience managing CI/CD pipelines using Azure DevOps or equivalent.

Proven problem-solving and debugging expertise.

Ability to independently apply production upgrades and manage deployments.

Strong understanding of ITIL processes; ITIL Foundation Certification preferred.

Experience supporting applications within defined SLA/OLA frameworks.

Willingness to work in a 24x7 rotational support model including weekends.

Excellent communication analytical and customer service orientation.

Key Responsibilities

Monitor environment health and ensure system readiness through regular checks and proactive maintenance.

Manage incidents and service requests acknowledge investigate and resolve within SLA/OLA timelines.

Perform release management and deployment activities for applications on cloud platforms.

Conduct root cause analysis and apply remediation using standard and certified procedures.

Collaborate with partner teams to manage capacity and coordinate scaling as required.

Maintain accurate documentation of incidents resolutions and standard operating procedures.

Participate in Disaster Recovery (DR) testing and application recycle/service restarts.

Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

46 years of hands-on experience in application support within the banking domain.

Strong technical proficiency in PL/SQL Unix and Unix Shell Scripting.

Experience managing CI/CD pipelines using Azure DevOps or equivalent.

Proven problem-solving and debugging expertise.

Ability to independently apply production upgrades and manage deployments.

Strong understanding of ITIL processes; ITIL Foundation Certification preferred.

Experience supporting applications within defined SLA/OLA frameworks.

Willingness to work in a 24x7 rotational support model including weekends.

Excellent communication analytical and customer service orientation.

Good-to-Have

Exposure to cloud-native application monitoring tools (e.g. Azure Monitor AppDynamics Splunk).

Familiarity with incident automation and DevOps collaboration frameworks.

Banking domain certifications or experience supporting core banking / financial systems.

Career Level - IC2