Case Manager Supported Tenancy for Families Program

Townsville - Australia

Monthly Salary: $ 54 - 54

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

This is an exciting new position at TAIHS The TAIHS Supported Tenancies service is a new service (established January 2026) that works closely with the Department of Housing and Public Works to provide mobile support to young parents and pregnant women (young families) who are living in social housing and at risk of homelessness. Case managers will use a home visiting model of support to develop and maintain strong relationships with the clients to support their housing arrangements.

Duties & Responsibilities

Assist young families to build parenting skills and confidence in caring for their babies and children including helping to establish and maintain an emotional bond and to develop and maintain living skills and effective routines

Connect and work with other services to meet the young families social and cultural needs and help them to move towards social and economic independence including supporting them to engage in education training and employment

Assist young parents to engage with different support services and connect with relevant community agencies to build a robust safety and support network for young parents and their children

Build and support young parents capabilities and connections using a culturally holistic case management approach

Provide information support and advocacy to young parents

Monitor client needs identify risks develop case plans and review

Develop and maintain effective and respectful relationships with clients and provide nurture and support for young parents while assisting in the development of their skills and build capacity to maintain tenancy and meet the developmental needs of their child/ren

Referrals completed and sent to internal and external services with consent provided and based on identified needs of the family

Participate in all aspects of support and case management practice as per the Human Services Quality Standards

Liaise with the Line Supervisor in relation to all client related matters including client needs engagement issues observations or concerns

Reports submitted to Manager / Practice Lead in accordance with reporting schedules and directions

Provision of information support and advocacy for clients accessing the service

Ensure secure management of all program files and compliance with applicable privacy legislation and policies

Develop and document good working relationships and/or collaborative partnerships with relevant agencies

Actively participate in scheduled community-based activities to provide brief interventions for information advice and referral and promote and support familys participation in evidence-based community programs

Maintain current professional knowledge and understanding of:

The Child Protection Act 1999

Child Safety & Wellbeing

And all other related legislative and regulatory requirements for the provision of services to Aboriginal and Torres Strait Islander children

Required Qualifications and Experience

Minimum Cert IV Child Youth and Family Intervention or equivalent

Hope and Healing is desirable

Previous experience in the relevant industry

Demonstrated experience working with and engaging Aboriginal and Torres Strait backgrounds and an understanding of cultural competence

Developed knowledge of child development and parenting skills models and theory attachment theory and strengths-based service delivery

Ability to operate within a case management model with strong capabilities around building relationships with and motivating vulnerable people assessing needs and advocating for the client

Proven understanding of the historical social cultural and economic issues effecting the Aboriginal and Torres Strait Islander communities

Competence in use of business technology and desktop applications internet word spreadsheet and database packages

High level communication skills written verbal and interpersonal when liaising with clients and Departmental representatives

Required Licenses and Checks

Ability to pass a National Police Check no Serious/Criminal/Court Records

Current Blue Card (Queenslands Working with Children Check)

Current C Class Drivers Licence (Qld)

Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment

Ability to perform the physical requirements of the role in a safe manner

Offer of the position may be subject to a pre-employment medical assessment to support the selection process.

Interested- hit the apply now button and upload your cover letter and resume outlining how your capabilities experience and qualifications align to the requirements of the role

access the full position description on the TAIHS Career Page- access here: close COB Friday December 13 2025

contact:

Required Experience:

Manager