Key Accounts Manager

IndeVets is on a mission to make veterinary medicine better. We partner with animal hospitals to provide them with a flexible highly skilled team of veterinariansour IndeVetswho deliver consistent high-quality care. At the same time we give our doctors the support stability and work-life balance they need to thrive. The result: happier doctors healthier hospitals and better medicine.

The Key Accounts Manager ensures the smooth operational execution ofIndeVets Preferred Partnership programs with corporate veterinary groups. Thismid-level individual contributorroleis responsible forcoordinating partner needs at the national regional and local levels organizing cross-functional workstreams ensuringtimelyfollow-through and building strong working relationships with regional leaders inside each partner organization.

The role requiresoperational excellenceclear communicationproject management discipline andleadership through influence. It is intentionally designed as adevelopmental path intopeopleleadership.

Operational Partner Coordination

• Serve as the operational liaison for 23 corporate veterinary groups.
• Translate national and regionalpartnerneeds into clear internal action plans.
• Coordinate requests such as lists of hospitals needing relief support ensuring internal teams understand what is needed and when.
• Track and manage all partner tasks deadlines deliverables and follow-through.

Regional Relationship Building

• Build andmaintainstrong working relationships with regional leaders within assigned partner groups.
• Conduct structured check-ins to understand local challenges staffing needs and operational hurdles.
• Surface insights that help the HST team prioritize shift posting and demand creation activities.

Project Management & Execution

• Organize and manage multi-step workflows:
  • Identifyneeds
  • Determinefeasibility (through Scheduling Recruiting HST)
  • Track progress
  • Communicate updates

• Maintain clear project plans timelines and documentation for each partner.
• Develop repeatable systems templates and processes that streamline partner onboarding and management.

Cross-Functional Collaboration

• Partner closely with:
  • Scheduling primary execution partner for shift fulfillment
  • HST to generate shift posting and demand in targeted geographies
  • Recruiting toidentifymarkets where vet supply is constrained
  • Clinical for clinical escalations
  • Marketing for partner-specific communication support

• Ensure all teams are aligned through cleartimelycommunication.

Data Reporting and Insights

• Pull and interpret partner performance metrics (shift growth shift fill rates AIV availability).
• Identifyopportunities for increased usage and unmet demand.
• Assistin preparing Quarterly Business Review materialsdata pulls insights recommendations.
• Provide concise internal summaries on partner health risks and emerging trends.

Escalation Coordination

• Serve as thepointperson for organizing resolution of partner issues.
• Bring the right stakeholders together and ensure follow-through until resolved.
• Document recurring issues and recommend process improvements.

Growth Support & Partner Scalability

• Identifynew opportunities within existing partners (new hospitals new regions unmet needs).
• Supportonboarding ofnew corporate partners byleveraginglearnings best practices and repeatable playbooks.
• Provide feedback on partner trends that informIndeVets broader corporate accounts strategy.

Please be aware that the only legitimate form of email correspondence and recruiting comes from an @ email address or from an IndeVets ICIMS account.If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee please contactimmediately.