Software Dev Manager, Outbound Communications, Outbound Communications

The Outbound Communications Services team operates the foundational systems that enable Amazon and its subsidiaries to communicate with customers on Email SMS and Push endpoints. Our mission is to successfully transmit selected messages to customers ensuring high availability and low latency and gathering near real-time feedback from the endpoints to create closed loop optimizations. We are passionate about building scalable well-designed software which processes billions of transactions with high throughput. We constantly improve our technical foundation and customer experience. As a Software Development Manager on the team youll have huge impact on how customers including friends and family engage with Amazon.

Were looking for a strong software development leader who loves building a high-performing strong team and cloud-scale global systems from the ground up and who wants to help shape the roadmap for how Amazon communicates with its customers globally. As one of the senior leader on our team youll work closely with our engineering staff scientists and our executive team to design and execute your teams vision. You will guide a team of smart software engineers to architect and develop the right technical solutions to meet the teams multi-year vision.

You will also lead efforts to improve your teams performance and stability drive recruiting efforts develop existing talent and help foster Amazons developer-oriented culture. Successful candidate will have an established track record of delivering complex distributed software systems keen technical aptitude excellent project management skills solid communication skills and be dedicated to achieve results in a fast paced environment.


- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166400/year in our lowest geographic market up to $287700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.