Customer Experience Measurement (CXM) Strategist
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Job Location:
Saint Paul, MN - USA
Monthly Salary:
$ 69500 - 129000
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview:
Werelooking for aCustomer Experience Measurement (CXM)Strategistto help drive Securians CXM program this role youll partner with cross-functionalteamsbusiness leaders analytics technology research and experience designersto turn customerinsightsinto measurable business impact. If youre passionate about customer experience skilled in research methodology and able to influence through data-driven storytelling wed love to hear from you.
Responsibilities include but not limited to:
Collaborate with the CXM Program Manager internal stakeholders and external vendors to deliver actionable insights that shape strategy and experience design.
Serve as a trusted advisor and subject matter expert for teams leveraging CXM insights for continuous improvement.
Translate complex data from multiple sources into clear actionable recommendations.
Use storytelling and visualization to influence decisions and motivate teams.
Develop and present analyses that support problem-solving prioritization and executive decision-making.
Qualifications:
Bachelors degree in a related fieldor equivalent work experience.
35 years of relevant professional experiencein CX measurement research data analysis or a related field.
Expertise in CX measurement research methodology and study design (quantitative and qualitative) including data analysis.
Ability to link CX data with enterprise data to uncover actionable insights.
Advanced skills in preparing and joining data sets across systems and tools.
Proven ability to communicate technical content to diverse audiences and influence through compelling narratives.
Strong organizational skills with the ability to manage multiple priorities.
Comfort with ambiguity and change; ability to see the big picture and drive transformation.
PreferredQualifications:
Masters degree in social sciences or related field.
Experience in financial services.
Familiarity with Qualtrics (dashboards reports StatsiQ).
*Internal Securian Financial job title for this position is Strategy and Innovation Consultant*
Securian Financial believes inhybrid workas an integral part of our culture. Associates get the benefit of working both virtually and in our offices. This position requires you to live within in a commutable distance (90 minutes) of our Home Office inSt. Paul MN. Youll join us3 days each weekin our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid
The estimated base pay range for this job is:
Pay may vary depending on job-related factors and individual experience skills knowledge etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial we understand that attracting top talent means offering more than just a job it means providing a rewarding and fulfilling career. As a valued member of our high-performing team we want you to connect with your work your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth well-being and work-life balance including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax recharge and spend time doing whats important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securians flexible leave programs allow time off from work for parental leave caregiver leave for family members bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securians 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings with a target of 5 percent. The amount is based on company results compared to goals related to earnings sales and service.
Health insurance: From the first day of employment associates and their eligible family members including spouses domestic partners and children are eligible for medical dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events volunteer paid time off a dollar-for-dollar matching gift program and more we encourage you to support organizations important to you.
Associate Resource Groups: Build connections be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securians benefits please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these all cases the plan document dictates coverage and provisions.
Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone (voice) or 711 (Relay/TTY).
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Key Skills
- Accounts Assistant Credit Control
- Acquisition
- Helpdesk
- Fusion
- Data Analysis
About Company
At Securian Financial, we provide solutions that let you focus on your most important asset: family. Our insurance, investment and retirement solutions give you the confidence to focus on what’s truly valuable: banking memories with those who matter most.
