Customer Service
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Job Location:
Falls Church, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative ( Full-Time) at Rounds VanDuzer Architects plays a vital role in shaping the client experience by serving as the primary liaison between the firm and its clients partners and prospects. This position is essential to maintaining the firms reputation for excellence in client service and operational efficiency. As a U.S.-based professional you will ensure seamless communication timely responses and accurate information delivery across all client touchpoints. Your proactive support and attention to detail will contribute directly to client satisfaction project continuity and the overall success of our architectural and planning initiatives.
Responsibilities:
- Serve as the first point of contact for clients via phone email and live chat delivering prompt and professional support.
- Provide clear accurate information regarding services project timelines scheduling and firm operations.
- Collaborate with internal teamsincluding design project management and administrationto coordinate client requests and resolve inquiries efficiently.
- Maintain comprehensive and up-to-date records of client interactions using CRM or support platforms.
- Address routine client concerns independently and escalate complex or sensitive issues to the appropriate team members.
- Conduct follow-ups to confirm client satisfaction and identify opportunities for additional support.
- Facilitate internal communication by sharing client feedback and insights to drive continuous service improvements.
Requirements:
- Must be a U.S. citizen (required for employment).
- Proven experience in customer service client relations or support roles with work experience preferred.
- Exceptional verbal and written communication skills with a professional and courteous demeanor.
- Strong organizational abilities and the capacity to manage multiple priorities effectively in a setting.
- Proficiency with standard office and communication tools including email CRM systems and video conferencing platforms.
- Commitment to delivering consistent high-quality client service aligned with the firms values of excellence and integrity.
Requirements
Must be a U.S. citizen (employment requirement).
Proven experience in customer service support or client relations (experience a plus).
Excellent verbal and written communication skills.
Strong organization and time-management skills.
Ability to handle multiple tasks and prioritize workload in a work environment.
Comfortable using common office and communication software (e.g. email CRM tools video conferencing).
Professional demeanor and a commitment to outstanding service.
Benefits
Competitive full-time salary
100% work (U.S.-based)
Flexible work environment with a healthy worklife balance
Paid time off (PTO) including vacation sick days and company holidays
Health insurance options (medical dental vision)
401(k) retirement plan with company contribution
Professional development opportunities and ongoing training
Supportive and collaborative team culture
Stable employment with an established architectural firm
Required Skills:
Must be a U.S. citizen (employment requirement). Proven experience in customer service support or client relations (experience a plus). Excellent verbal and written communication skills. Strong organization and time-management skills. Ability to handle multiple tasks and prioritize workload in a work environment. Comfortable using common office and communication software (e.g. email CRM tools video conferencing). Professional demeanor and a commitment to outstanding service.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
