Medical receptionists Urgent Care Clinic Lilydale

Join our legacy of compassionate care at Access Health and Community

Access Health and Community(AccessHC) is a trusted healthcare provider with over150 years of serviceto the community. We deliver integrated person-centred care through our medical clinics in Richmond Hawthorn and Doncaster offering services in General Practice Allied Health Mental Health & AOD Community Health and more. We are seeking customer service champions with exceptional interpersonal and customer service skills to offer a friendly and welcoming service to all of our customers who attend our Urgent Care Clinics which provide urgent non-emergency care to reduce pressure on hospital emergency departments.

About the Role

• Location: Lilydale VIC
• Hours: 7 days a week 8am10pm
• AM 8.00-3.15 & 3.00-10.00 PM shifts available
• Employment Type: Full or part time max term contracts
• December start dates

You will play a vital role as the Urgent Care medical receptionist to assist community members of all ages suffering from non-life- threatening conditions supporting timely patient treatment and connecting patients to our extensive in-house health services. This is an excellent opportunity to join aprogressive patient-focused programmaking a real impact in the local community.

These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support both St Vincents and Maroondah Public Hospital Emergency Departments.

What you will be doing Key Responsibilities

Candidates must possess excellent organisational skills great attention to detail and the ability to provide efficient administrative support to the medical team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant and we offer opportunities for career progression work life balance and flexible working.

• Assist customers to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Collect and processing payments and claims for services delivered

About You

If you enjoy a fast-paced environment with the ability to maintain composure in high pressured environments and possess outstanding interpersonal communication time management skills this might be the role for you

• A passion to deliver an exceptional customer service engagement with all customers
• Customer Service training from hospitality and telecoms desirable
• Engaging warm personality with the ability to quickly build rapport
• Emotional intelligence
• Organised with strong attention to detail
• Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Customer Service training from hospitality and telecoms desirable
• Demonstrated ability to relate to people from a diverse range of social cultural and ethnic backgrounds
• Passion for making a difference in the community
• Experience in using Microsoft Office Suite essential and other relevant software applications desirable i.e. TRAKCare Pracsoft HICAPS Medical Director Clinical or Titanium

Compliance Requirements:

• National Police Check Working with Children Check
• Evidence of the right to work in Australia and a valid Drivers Licence.

Why Access Health and Community

At AccessHC youll be part of a respected not-for-profit organisation committed to compassionate high-quality healthcare. Join a culture wherepeople come first patients and staff alike.

• Flexible shift optionsto suit your lifestyle and work-life balance
• Be part of a collaborative and supportive team of experienced healthcare professionals
• Work in a purpose-driven organisation with a strong community focus
• Thrive in a positive team culture where your contribution is valued
• Enjoy the AccessHC benefits of salary packaging sick leave holiday and parental leave

Access Health and Community Culture and Benefits

Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.

The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities (up to $15990 per annum $2650 meals/entertainment expenses)

Read more about our culture and benefits: Now

Submit your application including your resume and cover letter addressing the selection criteria.

Please refer to the position description on our website for the key selection criteria information: reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager Corinna Lefevre. Email:

Applications close DATE: 5thDecember 2025

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people regardless of cultural background age gender identity sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.