CSR (Drayage)
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Job Location:
Carson, CA - USA
Hourly Salary:
USD 20 - 20
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
We are currently seeking a full-time Customer Service Representative for our Carson CA facility. The ideal candidate will support our operations by providing value added customer service. Representative will ensure customer instructions and inquiries are fulfilled according to customer specifications by performing and following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Required Skills/Abilities:
Physical Requirements:
Shifts available:
Quik Pick Express LLC (QPE) is committed to a diverse and inclusive workplace. QPE is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must respond to all inquiries from customer in a courteous and effective manner.
- Understand customs procedures for the Bonded Warehouse and ensure that documents received for import storage and export customs purposes are compliant and correct.
- Compares identifying information and counts weights or measurements of items for incoming and outgoing shipments to verify information against bills of lading picking tickets invoices orders or other documents and records.
- Processes Dock Receipts for incoming shipments records exceptions and communicates this information to the customer.
- Answers Customer queries regarding inventories and availability of freight.
- Maintains inventories in the WMS system.
- Coordinates shipping method upon customers request.
- Provides Customer Service to drivers for merchandise pickup and delivery.
- Process receiving and shipping documentation.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Invoices customer for services rendered.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Basic understanding of clerical and administrative procedures.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to solve problems as they arise.
- Must be able to perform each essential duty and follow simple instructions.
- Dependable & self-motivated team player
- Advanced skills using 10key typing.
- Strong Excel Knowledge
- 1 year experience in the logistics/warehousing industry.
- 1 year customer services experience
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at a time.
- Occasional bending reaching overhead.
Shifts available:
- Full Time Day Shift: Schedule is set as a standard but might change depending on business needs.
- Monday to Friday (some weekends)
- Overtime may be required.
Quik Pick Express LLC (QPE) is committed to a diverse and inclusive workplace. QPE is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Required Experience:
Manager
About Company
Custom Goods Logistics leads the Industrials sector and more with comprehensive logistics solutions, including warehousing, transportation, freight forwarding, and advanced supply chain technology.
