Facility Services Coordinator (Receptionist)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia. Further information is available at
SUMMARY
The Facilities Services Coordinator provides customer service and front line support to BGISclients with respect to the maintenance and operations of their buildings. Specific responsibilities include but are not limited to handling inbound service requests received via telephone email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The Operations Centre is a critical environment within BGIS responsible for receiving and dispatching facilities service requests for its clients 7/24/365. Currently the Operations Centre provides facilities management support to over 20 clients across different industries and handles over 720000 service requests a year. The work environment is fast-paced and client-service order to ensure ongoing performance success Operations Centre team members are measured against service delivery metrics.
KEY DUTIES & RESPONSIBILITIES
- Meet and greet clients and visitors.
- Act as the first point of contact for all incoming phone queries managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
- Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
- Assist with visitor/contractor escorts and instructing and supervising as required.
- Manage the collection and distribution of internal and external mail & courier deliveries.
- Manage the delivery of consumables throughout the refresh areas.
- Support in the provision of building access cards to staff and contractors.
- Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
- Administration duties as required.
- Invoicing receipting and reconciliation.
- Data entry & records management.
- Work Order management.
- Maintain distribution lists.
KNOWLEDGE AND SKILLS
- HSE policies and procedures are met and maintained by all stakeholders.
- Strong demonstrated experience working in a Customer Service Centerenvironment.
- Demonstrated understanding of customer service principles
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
- Strong demonstrated professional telephone manner -listening questioning empathy clear client outcome and professionalism.
- Demonstrated attention for detail and grammar.
- Proficient in relevant computer software Word Excel Outlook (or related program) and Internet access; Good key board skills speed and accuracy
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
Required Experience:
IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
