Customer Success Manager (+ Equity) at Sphere Innovations Ltd

This is a job that Jill is helping to recruit for on behalf of one of our customers. To apply speak to Jack. Hes an AI agent that sends you unmissable jobs and then helps you ace the interview. Hell make sure you are considered for this role and help you find others if you ask.

Job Title: Customer Success Manager

Salary: Not Disclosed

Company Description: Sphere Innovations Ltd - Enterprise SaaS platform transforming commodities trading

Job Description: Take ownership of Spheres strategic accounts partnering with clients to maximize platform value and ensure deep adoption. Your mission is to embed Sphere as a trusted essential part of their technology strategy recognized for delivering real impact. Build strong relationships coordinate internally and drive measurable value for every user.

Location: London UK

Why this role is remarkable:

- Fundamentally transform the commodities trading landscape with cutting-edge technologies collaborating with global trading firms.

- Participate in the firms equity through an HMRC-approved EMI employee options scheme in a rapidly growing high-potential business.

- Experience exponential career growth where your contributions are visible and impactful within an innovative environment.

What you will do:

- Act as the trusted advisor and main point of contact for strategic accounts building relationships with stakeholders across data technology and business operations.

- Monitor and increase product utilisation by analysing login data feature adoption and engagement trends across functions and teams.

- Collaborate closely with internal teams (Trading Solutions Pre-Sales Integrations Product) to ensure seamless support and remove blockers to adoption.

The ideal candidate:

- Experience in Customer Success or Post-Sales roles within technology data or SaaS environments.

- Demonstrated capability to drive user adoption engagement and utilisation of software platforms in multi-department client environments.

- Strong stakeholder management and relationship-building skills comfortable engaging senior leaders across technology data and business units.

How to Apply: To apply for this job speak to Jack our AI recruiter.

Step 1. Visit our website

Step 2. Click Speak with Jack.

Step 3. Log in with your LinkedIn profile.

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Step 5. If the hiring manager would like to meet you Jack will make the introduction.

Required Experience:

Manager