Associate Customer Experience Manager

Position Overview

Job Description

• Full-Time On-site Role

• Location: Miami FL (regular travel to retail store locations required)

You will contribute by:

• Serving as the on-site company liaison for a single customer.

• Managing the daily relationship between the customer and C&S internal operations to ensure satisfaction through adherence to standard operating procedures claim compliance issue resolution and timely communication of reporting discrepancies.

• Working to improve store- and district-level satisfaction by identifying and addressing issues that directly impact the customer.

• Partnering with key contacts within C&S operations to define the scope of issues develop resolutions and assist with implementing procedural changes.

• Developing effective working relationships with the customers senior operations management team and C&S counterparts to address store- and headquarters-level issues.

• Ensuring all field procedures follow each customers credit policy and standard operating guidelines.

• Communicating pertinent feedback gathered during customer visits to appropriate departments and stakeholders.

• Assisting in the resolution of store-specific issues that fall outside normal processes and procedures.

• Conducting regular visits to customer locations to gather feedback assess operational challenges and evaluate how C&S procedures may impact customer operations.

• Traveling frequently to retail store locations.

Were searching for candidates with:

• Knowledge of the retail food and distribution industry.

• Strong leadership motivational and interpersonal skills; a true people person.

• Excellent presentation and public speaking abilities.

• Strong communication skills with the ability to interact effectively across all levels of the organization.

• Strong time management and organizational skills.

• Proficiency with Microsoft Excel Word and PowerPoint.

• Willingness and ability to travel frequently.

• 5-7 years of experience in the retail food industry preferably in store operations or route sales.

• Previous team management experience.

• Bilingual (English/Spanish) is required.

Environment:

• Store : Office Temperature (65F to 75F)

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical dental vision and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Qualifications

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Company

About Our Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S We Select the Best & those with the motivation pride and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with C&S Wholesale Services Inc. C&S Wholesale Services Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.