Hardware Operations Technician
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Job Location:
Palmerston North - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a motivated and high-performing Hardware Operations Technician to join our team in New Zealand supporting the maintenance and performance of Halters on-farm hardware this role you will be responsible for ensuring our systems are operating efficiently resolving technical issues quickly and helping to refine and improve the reliability of our hardware across our customer network.
Note this role is Palmerston North based with regular NZ travel.
This is a hands-on position that requires strong technical ability problem-solving skills and a proactive approach to field operations. You may find yourself maintaining and upgrading infrastructure one day and deploying new equipment on-farm the next. Youll be the go-to person for ensuring everything runs smoothly delivering exceptional service and support to our customers. As a Hardware Operations Technician youll work closely with our hardware product and customer success teams ensuring effective collaboration and a strong feedback loop between the field and our Auckland HQ.
This role offers the opportunity to make a real impact in transforming New Zealands dairy and livestock industry through world-class agri-tech innovation.
What your day could look like
- Infrastructure Maintenance: Oversee the upkeep and repair of Halters infrastructure to ensure seamless operations.
- Hardware Diagnosis: Diagnose any issues with our hardware and feed this information back to the relevant team.
- Versatility: Ability to transition smoothly between tasks from repairing and upgrading infrastructure to delivering towers and collars as needed.
- Deployment Support: Provide critical on-site support during farm deployments if needed troubleshooting issues and ensuring successful installations.
- On-call: Be part of the global on-call roster to support tower-related incidents and proactively find solutions in a timely manner.
- Collaboration: Work closely across all of the Halter teams to ensure alignment and successful customer outcomes.
- Problem-Solving: Address and resolve technical challenges promptly and effectively ensuring minimal disruption to farm operations.
- Adaptability: Be prepared to manage a variety of tasks often simultaneously to meet the dynamic needs of the role.
- Data Analysis: Ability to collect interpret and analyze data from our hardware optimize processes and inform decision-making. Youll ensure that actionable insights are extracted to improve operational efficiency and resolve issues proactively.
- Development and management of a maintenance system for our NZ market.
- Travel: travel within the South Island region some NZ wide travel will be required.
Who are we looking for
- Practical hands-on experience with tools electrical work construction networking or equipment fitting is a must!
- Go-Getter Attitude: A proactive approach with a willingness to tackle challenges head-on and figure things out on the go.
- Handiness: Practical skills and resourcefulness with the ability to handle a wide range of tasks even without specific technical training.
- Time management skills: Ability to manage your own time so that tasks are completed on schedule.
- Team-Oriented Approach: Strong collaboration skills with the ability to work effectively with colleagues across different locations.
- Commitment to Excellence: A dedication to providing the highest quality service ensuring that Halters infrastructure is always operating at its best.
- Willingness to travel: Spontaneous & planned travel will be included in this role. You might be 3 or 4 days on the road per week. You may also be 3 nights away from home per week.
Bonus Qualifications (These are not mandatory for you to apply)
- Agriculture Experience (Preferred): While not mandatory experience in the agriculture sector would be highly beneficial.
Our Office First Approach
Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.
Were officefirst not officeonly. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.
Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.
About Halter
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard. Were backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.
Join our team
Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!
If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!
Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Problem Management
- Software Deployment
- Test Cases
- Windows
- Asset Management
- SCCM
- ServiceNow
- Software Testing
- System Administration
- Troubleshooting
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
