Manager, Bus Instruction

SALARY
$121959.84

POSITION SUMMARY

Supervises and plans the implementation and administration of training programs for Transit Operations Bus Service employees. Supervises the administration of training programs for bus personnel other departments of the Authority and outside agencies.

PRIMARY RESPONSIBILITIES

Oversees the Authoritys Bus Training Programs. Facilitates and supports training initiatives for all areas of Transit Instruction.

o Coordinates with Learning & Support in developing and evaluating Bus Instruction Training Programs.

o Ensures that training programs are being conducted effectively and efficiently by Bus Instructors by performing audits.

o Confers with department staff to determine training initiatives analyze training needs set objectives and assess the overall effectiveness of training efforts.

o Works with Bus Operations to review established criteria for promotional programs and eligibility for training opportunities notifies eligibility of garages and individuals and presents to classes.

o Plans for long and short term training needs. Responds to requests for revisions to existing programs develops new programs and training to meet long term agency directives (equip customer service procedures/policies major projects.

Schedules and maintains daily utilization of instructor staff to meet various training requests.

Sets goals and operating procedures. Monitors the activities of the area developing policies and procedures and consulting with those affected by policies and procedures.

Interviews employees regarding job performance and training qualifications.

Ensures Bus Instruction training programs meet state and federal standards for employees who require a Commercial Drivers License (CDL) for operation of a commercial vehicle with passengers. Daily oversite and maintenance of the standards required protecting the Authority from citations and maintaining the Authoritys authorization to operate under those standards.

Meets with key CTA managerial personnel consultants with outside vendors to ascertain appropriate training information and materials.

Hires trains develops monitors and evaluates performance of staff. Reviews and recommends personnel actions for approval.

Enters and/or approves Payroll as necessary in the absence of the Administration Manager and Bus Maintenance Clerk. Performs other related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

Maintenance Training Clerk

Key Instructors

Bus Instructors

CHALLENGES

Meeting the Authoritys training needs with limited instructor manpower.

Delivering high quality training programs for a variety of audiences.

Keeping abreast of various departments policies and procedures.

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelors degree in Education Administration or a related field plus five (5) years of training experience or an equivalent combination of education and experience.

Previous experience in needs analysis instructional design curriculum content development or technology education as well as implementation and evaluation of training programs strongly preferred.

Experience with various methods of training delivery (classroom e-learning etc.) preferred.

Valid State of Illinois Drivers License (DL) required.

PHYSICAL REQUIREMENTS

Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.

Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE SKILLS AND ABILITIES

Working knowledge of principles and methods for curriculum and training design teaching and instruction for individuals and groups and the measurement of training effects.

Working knowledge of learning strategies and instructional methods.

General knowledge of the Authoritys rules regulations policies and procedures and all collective bargaining agreements governing assigned employees.

Strong verbal and written communication skills.

Strong leadership and interpersonal skills.

Good system analysis and evaluation skills.

Good time management skills

Intermediate analytical skills.

Intermediate Microsoft Office (Access Excel and Word) skills.

Ability to come up with unusual or clever ideas about a given topic or situation or to develop creative ways to solve a problem.

Ability to generate a number of ideas about a topic.

Ability to maintain amiable relations with various levels of Authority personnel.

Ability to handle sensitive and confidential information.

WORKING CONDITIONS

General office environment.

Required to travel to various CTA vendor and transit property locations.

Subject to normal garage/shop hazards such as noise dust grease moving vehicles etc. when visiting field locations.

Subject to weather conditions when evaluating the provision of service.

On call 24 hours per day 7 days a week for emergency response.

Emergency response plans require 12 hour shifts 7 days a week until emergency is declared over.

EQUIPMENT TOOLS AND MATERIALS UTILIZED

Standard office equipment (i.e. - Computer AV equipment copier/scanner etc.).

Two-way radio CTA vehicle company cell phone and various training materials.