Deal Desk Specialist

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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Position Overview:

Join Diligents high-impact global Deal Desk team and play a key role at the heart of our revenue engine. As aDeal Desk Specialist youll partner closely with Sales Legal and Finance teams across the world supporting fast-moving deals shaping customer agreements and ensuring every contract flows seamlessly through Salesforce before hitting our ERP and invoicing systems.

This is a fantastic opportunity for someone in India who wants to build a career in Revenue Operations work across global markets and gain deep exposure to world-class SaaS commercial processes. Youll report into a Deal Desk Lead and directly contribute to revenue accuracy customer experience and the successful integration of new acquisitions. If youre detail-oriented love working cross-functionally and enjoy solving operational challenges this role offers both learning and long-term growth.

Key Responsibilities:

• Build review and approve customer quotes and contracts in Salesforce (SFDC) with speed and accuracy.

• Deliver exceptional service through our support queues meeting all SLAs while ensuring high-quality outputs.

• Develop a strong understanding of Diligents products and pricing to guide internal stakeholders.

• Support Revenue Operations in integrating newly acquired companieshelping unify processes and bring them into SFDC.

• Work flexibly during month-end quarter-end and year-end close cycles to support global teams.

• Take on new responsibilities as our operations evolve in a fast-growing SaaS environment.

Required Experience:

• Exceptional attention to detail and strong ownership mindset.

• Ability to work effectively with global stakeholders clear communicator empathetic and collaborative.

• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.

• Proficiency with Microsoft Office tools (Excel Word Outlook).

• Comfortable working under pressure and meeting tight deadlines.

• Curious and proactive about adopting new digital tools and learning to use AI-powered systems that elevate efficiency.

• Strong written and verbal communication skills.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}